Customer Service Representative

1 month ago

Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at goeasy Ltd. As a key member of our LendCare subsidiary, you will play a vital role in providing exceptional customer experiences through prompt and professional communication.

Key Responsibilities
  • Respond to customer inquiries in a timely and courteous manner, ensuring first call resolution and a high level of customer satisfaction.
  • Utilize strong communication skills to identify customer needs and provide solutions, often within a time-sensitive framework.
  • Learn and master our products and services to effectively address customer queries and concerns.
  • Collaborate with other departments to gather feedback and insights, driving improvements in sales, marketing, and business processes.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative responses to customers.
Requirements
  • Excellent communication skills in English and French, with the ability to adapt to diverse customer needs.
  • Previous customer service experience is an asset, but not required.
  • Empathy, compassion, and a strong sense of integrity are essential for building trust with customers.
  • Ability to multitask, work independently, and thrive in a fast-paced environment.
  • Strong written and verbal communication skills, with the ability to create memorable customer experiences.
  • Proficiency in Microsoft Office software, including Excel, Word, and Outlook, with a strong ability to learn and master new software programs.
  • Availability to work full-time in our office in Pickering, ON.
Operational Hours

Monday to Friday: 8:00 am to 9:00 pm, Saturday: 9:00 am to 5:00 pm.

About Us

goeasy Ltd. is a publicly-traded company on the TSX, with a strong track record of growth and innovation. Our LendCare subsidiary is a leading provider of point-of-sale consumer finance and technology solutions, serving over 10,000 businesses across various sectors.

Why Join Us

At goeasy, we value diversity, inclusion, and equal opportunity employment. We believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering.

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