Customer Service Representative

1 month ago


Pickering, Ontario, Canada Autolux Ltd. OA Rapid City Transportation Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Autolux Ltd. O/A Rapid City Transportation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service to our clients
  • Work closely with internal departments to ensure seamless communication and resolution of customer issues
  • Maintain accurate records of customer interactions and issues
  • Participate in performance reviews and recognition programs to ensure continuous improvement

Requirements:

  • High school diploma or equivalent (GED)
  • Minimum of 1-3 years dispatching experience considered an asset
  • Excellent verbal and written communication skills
  • Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
  • Flexible to work 42.5 hours a week between the hours of 9:00am to 6:00pm Monday-Friday (Shift 1) and 12:00pm-9:00pm Monday-Friday (Shift 2)

About Us:

Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.



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