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Associate Director of Outreach

2 months ago

Markham, Ontario, Canada Evergreentreatment Full time
Job Title: Associate Director of Outreach

Job Summary:

The Associate Director of Outreach is a critical role in helping Evergreen Treatment Services (ETS) achieve its mission of transforming the lives of individuals and their communities through innovative and effective addiction and social services.

Key Responsibilities:

  • Oversee the Outreach domain, ensuring effective implementation of programs and services that address substance use and homelessness.
  • Collaborate with the Outreach director to plan and implement program initiatives that accomplish REACH's mission.
  • Supervise program managers and supervisors, providing regular direction, coaching, and evaluation support.
  • Manage Outreach supervisors and support day-to-day operations of Outreach team demands.
  • Support contract management for all contracts in Outreach domain, including contract renewal and application process.
  • Oversee ETS REACH supplies and inventory process to ensure staff have necessary supplies to serve clients.
  • Train REACH milieu spaces on Outreach practices to support front desk staff in navigating various client needs.
  • Provide organizational direction to Outreach related projects, including creation of By Name Lists and use of census models to provide community with useful information while protecting client privacy rights.
  • Provide oversight regarding hiring and onboarding of new Outreach team members and coordinating shadowing across REACH domains.
  • Help lead program coordination and REACH domain collaboration to deliver high-quality continuous care to clients engaged by the Outreach team.
  • Collaborate with community partners, including business, provider, and governmental partners, to support REACH mission and vision growth.
  • Oversee Outreach data tracking design and training to continue evolving our database to accurately capture Outreach work and impact.

Requirements:

  • Bachelor's or master's level degree in Public Health, Social Work, or related field, or equivalent experience preferred.
  • Minimum of 10 years working in positions related to community outreach, public health, social work, or related areas.
  • Minimum of five years in progressively increasing leadership roles providing direct supervision.
  • Significant direct experience serving people with behavioral health conditions living unhoused desired.

Preferred Qualifications:

  • Knowledge of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
  • Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
  • Expertise in how the outreach continuum in Seattle/ South King County operates and how to work within the system.
  • Knowledge of Outreach data tracking, standards, training, and interpretation to support building out how Outreach team documents our work and communicates out to community about our impact.
  • Skilled outreach to support a radically hospitable approach to clients who use drugs and live outside while maintaining staff and client safety.
  • Understanding of organizational policies and safety planning skills to support staff in decision making.
  • Ability to engage a multigenerational team with the goal of building up staff from various backgrounds.
  • Understanding of racial equity and social justice and a commitment to help create an equitable environment for all ETS clients and patients and fellow staff.
  • Understanding of REACH Agency database and Health Management Information Systems (HMIS) database.
  • Outstanding strategic planning and problem-solving capabilities in complex organizational and programmatic settings.
  • Excellent leadership and program oversight skills, including a proven track record of leading teams to achieve successful programmatic outcomes.
  • Well-developed collaboration and consensus-building skills to help cultivate effective internal and external partnerships to best support the work of the domain and REACH division.
  • Optimal analytical skills, including strong comfort level with generating reports to convey critical data analysis to support domain and REACH-wide strategies and objectives.
  • Adept teamwork skills to partner seamlessly with the domain director to achieve domain outcomes in a sustained manner that consistently embodies REACH's core values.
  • Strong interpersonal skills and verbal/written communication skills.
  • Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
  • Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
  • Flexible team player, with excellent attention to detail.
  • Ability to maintain confidentiality and use discretion when handling highly sensitive information.
  • Ability to set boundaries, resolve conflict and de-escalate issues.
  • Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.

Additional Essential Information:

Physical Conditions and Requirements:

The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.

Equipment Used:

Computer, photocopier, and phone. Possible use of a program vehicle, for which a valid Driver's License and acceptable driving record would be required.

Inclusivity and Reasonable Accommodation:

Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.

ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS' Excellent Benefits - Part of Your Total Rewards Package in this Role

Key Benefits:

Medical and Dental benefits, as well as voluntary Vision benefits. 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. Basic Life/ADD/FSA tax saving accounts for health and dependent care. Employee Assistance Program (EAP). Voluntary long-term disability coverage. Vacation (2 weeks/year, access at 6 months). Sick leave (24 days/year, access at 30 days). Mental health leave (12 days/year, access at 30 days). Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc. Transportation stipend or pass and mileage and parking reimbursement when traveling for work. License renewal reimbursement and tuition/training assistance. Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times. Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs). Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.

Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

To learn more about ETS, visit our website at

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.