Information Technology Systems Specialist

4 weeks ago

Cobourg, Ontario, Canada Northumberland Hills Hospital Full time
Position Overview

At Northumberland Hills Hospital (NHH), we prioritize People First and uphold our core values of Integrity, Quality, Respect, Compassion, and Teamwork. We are dedicated to fostering a diverse workforce that acknowledges the contributions and dignity of every individual.

Commitment to Equity and Accessibility

NHH is committed to respecting all protected rights in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applications from qualified individuals, including those from racialized groups, Indigenous Peoples, women, persons with disabilities, LGBTQ2S+ individuals, and others who can enhance our diversity.

Role Summary

Reporting to the Director of Information Technology, the IT Systems Analyst plays a crucial role in leading and participating in significant projects that enhance our Service Desk and core business functions. This mid to senior-level position will also contribute to maintaining our infrastructure and ensuring effective network and system monitoring to address critical issues promptly, adhering to industry standards (ITIL).

Key Responsibilities

  • Serve as the Technical Lead for Service Desk and Fleet management throughout the lifecycle, including procurement, deployment, support, and decommissioning.
  • Collaborate with team members to maintain and secure our infrastructure, including servers, storage, and databases.
  • Oversee system and security monitoring, maintaining logs and error statistics to ensure rapid problem resolution and secure operations.
  • Contribute to the development of the IT operational strategy and provide end-user support across the organization.
  • Mentor junior team members and provide necessary training.
  • Deliver exceptional customer service, investigate and escalate issues, and coordinate application support as needed.
  • Manage and prioritize requests using a ServiceDesk Ticketing System.
  • Provide subject matter expertise in defining work assignments, device and system configuration, and developing deployment standards.
  • Participate in various project capacities, ensuring key assignments are delivered with adequate resources.
  • Engage in all phases of the system lifecycle, including requirements gathering, analysis, solution design, implementation, and maintenance.
  • Collaborate with regional Change Advisory Boards to deploy technical change requests in line with policies.
  • Work with regional partners, departmental staff, and vendors as necessary.
  • Stay updated on healthcare policies, procedures, and technology trends through educational sessions.
  • Assist in evaluating and recommending departmental expenditures.
  • Adhere to health and safety practices while maintaining a safe work environment.
  • Perform additional duties as assigned.

Qualifications

  • Post-secondary diploma or degree in information technology or equivalent experience and certifications.
  • At least five years of experience in a systems administration role within a complex IT environment, preferably in healthcare.
  • Additional technical training and certifications such as MSCE, HP & EMC are advantageous.
  • Proficient in computer databases, spreadsheets, MS Office 365, and electronic healthcare software.
  • Hands-on experience with LANs/WANs and network administration.
  • Familiarity with virtualization technologies, storage, and systems administration is a plus.
  • Knowledge of backup and patch management technologies is beneficial.
  • Understanding of Active Directory, DNS, and domain joining processes is required.
  • Experience with VPN, firewalls, and security certificates is an asset.
  • Previous experience with Epic systems is advantageous.
  • Solid grasp of cybersecurity concepts and compliance standards is beneficial.
  • Experience with networking hardware and security standards is preferred.
  • Ability to establish effective relationships with colleagues and team members.
  • Basic understanding of project management methodologies is helpful.
  • Experience in agile delivery models is preferred.
  • Commitment to core values of Quality, Respect, Integrity, Teamwork, and Compassion.
  • Strong communication and conflict resolution skills.
  • Excellent interpersonal skills with a focus on team development and empowerment.
  • Strong documentation skills for translating business needs into technology solutions.
  • Understanding of risk management and quality assurance methodologies.
  • Ability to work independently and be self-directed.

Working Conditions

  • Prolonged work in a dynamic environment.
  • Intense visual and mental concentration required.
  • Ability to maintain accuracy despite interruptions and conflicting demands.
  • Quick response to staffing issues and technical emergencies.

Employment Requirements

Successful candidates must provide a satisfactory vulnerable sector criminal reference check within the first sixty days of employment. Additionally, candidates must complete the Health Care Worker Health review process, including an up-to-date immunization record, within the first thirty days of employment. NHH has a mandatory COVID-19 vaccination policy for all staff.

NHH may conduct parts of the hiring process virtually and operates as a scent-free environment. We appreciate all expressions of interest in this position; however, only those selected for an interview will be contacted.

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