Healthcare Operations Manager

2 weeks ago

Surrey, British Columbia, Canada Fraser Health Full time
About Fraser Health

Fraser Health is a leading healthcare organization dedicated to providing high-quality patient care and services to our community. We are committed to delivering compassionate and patient-centered care, and we are seeking a highly skilled and experienced professional to lead our patient access and community transition efforts.

Job Summary

We are seeking a seasoned healthcare professional to lead our patient access and community transition efforts. As a Healthcare Operations Manager, you will be responsible for providing operational oversight and management of patient access and transitions within our site, between hospitals, and between hospitals and community.

Key Responsibilities
  • Provides leadership to all areas and support services linked to patient flow and transition across the health continuum.
  • Identifies barriers to patient flow and provides leadership and management to address barriers and facilitate improvement system-wide.
  • Creates, develops and supports seamless transition points between hospital and community and evaluates their effectiveness.
  • Monitors, tracks and evaluates access & flow performance based on MOH criteria/indicators.
  • Oversees Complex Discharge processes & performance for the site as well as the designation and monitoring of Alternate Levels of Care (ALC).
  • Ensures consistent application and implementation of policies and processes of patient access, flow and transition practices within the site, the community and across the continuum of care.
  • Maintains effective communications; prioritizes and advises on the status of site and community objectives related to patient access and transitions to "right service".
  • Oversees and manages designated clinical and/or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations.
Qualifications
  • Completion of an undergraduate degree in health sciences or related field.
  • Seven years' recent related experience in patient access and flow, discharge planning and Alternate Level of Care within a complex healthcare environment, including two years in a leadership role.
  • Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
  • Ability to develop and maintain effective working relationships with others within and outside of the organization.
  • Excellent oral, written and presentation skills.
  • Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
  • Excellent investigative, analytical and problem-solving skills.
What We Offer

We offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and dynamic work environment, and recognition and rewards for outstanding performance.

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