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Service Desk Analyst
2 months ago
We are seeking a highly skilled and customer-focused Service Desk Analyst to join our Multi-Skilled After Hours team at WBM Technologies. As a key member of our Service Desk team, you will provide level 1 technical support to our clients, ensuring a great customer experience through various communication channels.
Key Responsibilities:- Provide technical support to clients via phone, email, chat, and online requests.
- Work collaboratively with clients and specialized technical teams to resolve incidents and service requests.
- Perform high-level triage and diagnostics to assess problems and troubleshoot.
- Join our team as a level 1, level 2, or level 3 analyst, with opportunities for skills development and career advancement.
- Excellent customer service skills with a friendly and curious approach to problem-solving.
- Strong communication skills, including verbal and written communications.
- Previous service desk experience providing level 1 technical support, including triage and troubleshooting.
- Ability to work shift rotations, including daytime shifts, afternoon shifts, weekends, and split shifts if required.
- Experience with Active Directory and service desk tools is preferred.
This is a full-time, permanent position with a 12x4 fixed rotating shift pattern. You will work 12-hour shifts with 4 days on followed by 4 consecutive days off, including 2x 30-minute unpaid lunch and 3x 15-minute paid breaks.
Your shift will provide coverage during evenings, overnight, or weekends, with a start time that may change with each shift rotation. We will consider your shift preference and accommodate it where possible.
What We Offer:WBM Technologies offers a competitive income and benefits package, including a company pension plan and a personal development program. We are committed to providing a supportive and inclusive work environment that fosters growth and development.
Only applicants selected for an interview will be contacted. We thank all applicants for their interest in WBM Technologies.
