Guest Services Representative
4 days ago
Job Summary
We are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment and activate/reissue room keys
- Verify and adjust billing for guests
- Communicate with staff when guests are waiting for an available room
- Advise guests of messages and clear departures in the computer system
- Coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation
- Operate the telephone switchboard station
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns
Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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