Guest Services Representative

2 months ago

Montreal, Quebec, Canada EightSix Network Full time

Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities

  • Manage all guest arrivals and departures, including room assignments and requests for late check-out.
  • Process payments and distribute/activate room keys.
  • Verify and adjust billing for guests.
  • Notify staff when a room is available for check-in.
  • Deliver messages to guests.
  • Enter departures into the computer system.
  • Collaborate with housekeeping to track room preparation and respond to guest inquiries.
  • Complete administrative paperwork for guests.
  • Use the telephone standard.
  • Prepare and verify daily reports, occupancy lists, and credit card authorization reports.
  • Inform and assist guests.
  • Respond, record, and resolve all guest problems, questions, or requests; ensure follow-up to ensure guest satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and reconcile cash in the beginning and end of shift.
  • Process guest checks, handle all types of payments, vouchers, refunds, and billing, and make change.
  • Notify Security in case of theft.
  • Follow and apply all company policies and procedures; report accidents, injuries, and all work-related hazards; ensure a clean and complete uniform; maintain a neat and professional appearance at all times on the job site; respect confidentiality in the dissemination of information specific to the brand and/or hotel; protect all company assets.
  • Provide exceptional customer service to guests, anticipating their needs and responding accordingly, assist guests with disabilities, and thank guests warmly.
  • Use clear and professional language in all communication; answer the phone using appropriate language.
  • Develop and maintain positive professional relationships; unite and assist to achieve common goals; listen and respond appropriately to employee problems.
  • Meet quality assurance standards.
  • Be accustomed to working on your feet, sitting, and moving for an extended period.
  • Move, lift, carry, pull, and place loads of up to 4.5 kg independently.
  • Perform all other tasks requested by supervisors and related to the position.

Requirements

  • Work Permit

  • Guest Services Representative

    2 months ago

    Montreal, Quebec, Canada Germain Hôtels Full time

    Job Summary:The Guest Services Representative will be responsible for providing exceptional customer service and ensuring a seamless experience for guests at Germain Hôtels. Key responsibilities include:Welcoming and registering guests in a friendly and efficient mannerVerifying and detailing daily arrivals, confirming reservations, and following up with...

  • Guest Services Representative

    2 months ago

    Montreal, Quebec, Canada Germain Hôtels Full time

    Job Summary:The Guest Services Representative will be responsible for providing exceptional customer service and ensuring a seamless experience for guests at Germain Hôtels. Key responsibilities include:Welcoming and registering guests in a friendly and efficient mannerVerifying and detailing daily arrivals, confirming reservations, and following up with...

  • Guest Services Representative

    2 months ago

    Montreal, Quebec, Canada Germain Hôtels Full time

    Job SummaryThe Guest Services Representative will be responsible for providing exceptional customer service to guests, ensuring a seamless and memorable experience. Key responsibilities include:Receiving and processing individual reservations, responding to guest inquiries, and serving as the primary contact for travel agencies.Meeting and exceeding customer...

  • Guest Services Representative

    1 month ago

    Montreal, Quebec, Canada Germain Hôtels Full time

    Job SummaryThe Guest Services Representative will be responsible for providing exceptional customer service to guests, ensuring a seamless and memorable experience. Key responsibilities include:Receiving and processing individual reservations, responding to guest inquiries, and serving as the primary contact for travel agencies.Meeting and exceeding customer...

  • Guest Services Representative

    2 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our Rooms and Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    3 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our Rooms and Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    3 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Representative

    1 month ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    1 month ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    1 month ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    3 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    3 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels Montreal. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments,...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels Montreal. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments,...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels Montreal. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments,...

  • Guest Services Representative

    2 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    2 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    2 months ago

    Montreal, Quebec, Canada Germain Hôtels Full time

    Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service and ensuring a seamless experience for guests at Germain Hôtels. Key responsibilities include:Welcoming and registering guests in a friendly and efficient mannerVerifying and detailing daily arrivals, confirming reservations, and following up with various...