Client Reports Administrator

1 month ago

Vancouver, British Columbia, Canada Nicola Wealth Full time
Job Title: Client Reports Administrator

Nicola Wealth is seeking a highly skilled Client Reports Administrator to join our team. As a Client Reports Administrator, you will be responsible for ensuring client reporting is delivered timely and accurately. This is an exciting opportunity to work with a growing team within the firm and contribute to the success of our clients.

Key Responsibilities:
  • Prepare and distribute system-generated reports (investment performance and taxable income).
  • Liaise with external investment firms and custodians for product-related data.
  • Generate managed reports for internal teams and review them for accuracy and completeness.
  • Calculate management fees and process adjustments to fee charges.
  • Match internal account transfers and switches between share classes.
  • Collect and distribute tax slips and upload them to client and accountant portals.
  • Manage historical data including fund distribution, tax breakdowns, and foreign exchange rates.
  • Monitor team inbox and respond to tax and investment queries from the advisory services team.
  • Documentation of software malfunctions and unexpected problems with reports.
  • Additional duties as required including assistance with projects to improve client service.
  • Collaboration with internal teams to ensure strict adherence to reporting timelines.
  • Monitor industry trends including best practices in reporting and compliance requirements.
Requirements:
  • Strong written communication: you can simplify complex topics appropriate for the audience.
  • Team player: you drive collaboration and with a low ego, always putting the team above self.
  • Workload management: strong prioritization and efficient work, balancing quality, and speed.
  • Problem-solving: critical thinking; detailed but with the big picture, seeking to understand the why.
  • Client service mindset: Solutions oriented and desire to exceed expectations.
  • Expertise for the role: investment and tax knowledge, ability to work with data in Excel.
Qualifications:
  • Bachelor's degree in Business Administration or Accounting (or equivalent).
  • Proficient with MS Excel and working with large data sets.
  • Ability to use SQL and data modelling techniques considered an asset.
  • Two years of experience in accounting/finance (i.e., ideally financial services administration).
  • Strong analytical skills and mathematical ability with close attention to detail.
  • Excellent interpersonal and communication skills (both written and verbal).
  • The interest and ability to connect with internal clients and build a sense of trust.
  • Ability to anticipate problems and solve them proactively.
  • Willingsness to learn new skills and acquire additional education as required.
  • High degree of professionalism and maturity.
  • Strong time management skills, particularly the ability to prioritize a multitude of tasks.
  • Must be legally eligible to work in Canada for any employee.

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