Client Services Liaison

2 weeks ago

Vancouver, British Columbia, Canada The University of British Columbia Full time
Job Summary

As a Client Service Representative, you will be the welcoming front-line ambassador for UBC Robson Square. Your primary responsibility will be to ensure clients and guests have a positive and efficient experience. You will greet clients and guests, and be responsible for a range of administrative support duties, including comprehensive signage, daily data entry, event payment processing, and exam invigilation.

Key Responsibilities

• Welcoming Front Line: Warmly greet visitors, students, and clients to UBC Robson Square, directing and assisting them as appropriate to ensure everyone arriving for meetings, classes, or events receives prompt attention.

• Data Entry: Provides clerical and administrative support and administrative back up to Event Services staff, Robson Square Business Office, and other building partners; performs office administration duties such as producing daily event, informational, and room signage.

• Other: Invigilates exams for external organizations, universities, and institutions across Canada and throughout the world, including following school-specific invigilation requirements; troubleshoots; facilitates sales of limited UBC merchandise through the front desk; and performs Floor Warden duties during emergency evacuations as needed.

Consequence of Error/Judgement

All information must be accurate and provided in a courteous, respectful, timely, and supportive way. Client service decisions and attitudes have a direct impact on client satisfaction and, by extension, revenues. For example, inaccurate booking information can result directly in revenue losses or a decision to book future events at alternate venues. Incomplete information or mishandling of client inquiries, concerns, or problems can cause a negative impact on UBC's reputation. Providing accurate and timely feedback from clients to event planning staff is critical to the ongoing improvement of our campus. Errors in examination facilitation may cause embarrassment to the University and a loss of revenue.

Supervision Received

Reports to Customer Service Supervisor, UBC Robson Square. Works collaboratively within the Front Desk team as well as independently. Works closely with all stakeholders at UBC Robson Square. Receives detailed instruction on assignment of new duties or unusual problems. Follows predefined policy and procedures. Works with limited direct supervision.

Supervision Given

Trains new employees.

  • Client Service Liaison

    3 days ago

    Vancouver, British Columbia, Canada People Corporation Full time

    Job DescriptionWe are seeking a highly skilled Client Service Liaison to join our team at People Corporation in Vancouver.This hybrid role combines office and remote work, allowing you to strike a perfect balance between collaboration and independence.In this position, you will be part of a dynamic team that delivers exceptional client experiences for Group...

  • Client Liaison Field Technician

    3 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Job DescriptionReq ID: 283135 NTT DATA Services is committed to hiring exceptional individuals who want to grow with us. If you're passionate about delivering better outcomes for patients, we encourage you to apply.We are seeking a Client Liaison Field Technician to join our team in Vancouver, British Columbia, Canada. This technician will serve as a company...

  • Client Liaison Field Technician

    4 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Job DescriptionReq ID: 283135 NTT DATA Services is committed to hiring exceptional individuals who want to grow with us. We strive to create an inclusive, adaptable, and forward-thinking organization. We are currently seeking a Client Liaison Field Technician to join our team in Vancouver, British Columbia, Canada.This technician will serve as a company...

  • Client Liaison Field Technician

    4 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Job DescriptionReq ID: 283135 NTT DATA Services is committed to hiring exceptional individuals who want to grow with us. We strive to create an inclusive, adaptable, and forward-thinking organization where everyone can thrive.We are currently seeking a Client Liaison Field Technician to join our team in Vancouver, British Columbia, Canada. This technician...

  • Customer Service Liaison

    2 weeks ago

    Vancouver, British Columbia, Canada Logos Holdings Ltd Full time

    Job OverviewWe are seeking a highly organized and detail-focused Customer Service Liaison to join our team at Logos Holdings Ltd. The successful candidate will have excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesAnswer written and oral inquiries from clients, providing accurate and...

  • Customer Service Liaison

    4 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    We are seeking a Customer Service Liaison to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for responding to inquiries and resolving customer complaints in a timely and...

  • Client Service Liaison

    4 weeks ago

    Vancouver, British Columbia, Canada Banfield Pet Hospital Full time

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Job Summary The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team. Key responsibilities include...

  • Client Service Liaison

    3 weeks ago

    Vancouver, British Columbia, Canada Banfield Pet Hospital Full time

    At Banfield Pet Hospital, we are seeking a skilled Client Service Coordinator to drive the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team.Key Responsibilities:Coordinate the care of clients and pets in a welcoming, friendly, and efficient manner.Influence clients to return and refer their friends and...

  • Client Service Liaison

    4 weeks ago

    Vancouver, British Columbia, Canada Banfield Pet Hospital Full time

    At Banfield Pet Hospital, we are seeking a Client Service Coordinator to drive the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team.Key Responsibilities:Ensure good communication with associates and clientsCoordinate the care of clients and pets in a happy, welcoming, friendly and efficient...

  • Airline Client Relations Liaison

    4 days ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    Position OverviewWe are seeking an experienced Coordinator, Airline Client Relations to join our team at the Vancouver Airport Authority. In this role, you will serve as the primary liaison for airlines and ground handlers, ensuring excellent client service and acting as the main point of contact for non-operational inquiries.Key ResponsibilitiesLiaise daily...

  • Customer Service Liaison Coordinator

    1 week ago

    Vancouver, British Columbia, Canada Consultant Plus Immigration Ltd Full time

    About UsConsultant Plus Immigration Ltd is a dynamic and forward-thinking organization dedicated to providing top-notch services to our clients.Job Title: Customer Service Liaison CoordinatorWe are seeking an experienced and skilled Customer Service Liaison Coordinator to join our team. This role will be responsible for coordinating the flow of information...

  • Community Liaison Specialist

    3 days ago

    Vancouver, British Columbia, Canada Family Services of Greater Vancouver Full time

    At Family Services of Greater Vancouver, we are committed to making a positive impact in our community. As a Native outreach worker, you will play a vital role in helping us achieve this goal.About the JobThis is an exciting opportunity to join our team as a Community Liaison Specialist. The successful candidate will work closely with our staff and clients...

  • Dedicated Client Support Liaison

    4 weeks ago

    Vancouver, British Columbia, Canada Genetec Full time

    Job SummaryThe Dedicated Client Care Specialist role at Genetec involves acting as a dedicated liaison between our company and a defined subset of key customers. This position requires providing best-in-class technical support across all of Genetec's product lines, including Video Surveillance, Access Control & LPR. The ideal candidate will possess strong...

  • Dedicated Client Support Liaison

    3 weeks ago

    Vancouver, British Columbia, Canada Genetec Full time

    Job SummaryThe Dedicated Client Care Specialist role at Genetec involves acting as a dedicated liaison between the company and a defined subset of key customers. This position requires providing best-in-class technical support across all of Genetec's product lines, including Video Surveillance, Access Control & LPR.Key ResponsibilitiesRespond to customer...

  • Customer Service Liaison

    6 days ago

    Vancouver, British Columbia, Canada On Road driving school corp. Full time

    Job DescriptionWe are seeking an organized and detail-oriented Customer Service Liaison to join our team at On Road driving school corp. as an Administrative Assistant.Key ResponsibilitiesSchedule appointments and confirm meeting times with clients, ensuring seamless communication.Manage phone calls, respond to electronic inquiries, and relay messages...

  • Community Liaison Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    Job SummaryVancouver Coastal Health is seeking a Community Liaison Worker to join their team at the Raven Song Community Health Centre in Vancouver, BC. As a Community Liaison Worker, you will provide support services to clients with mental health and substance use issues, working across multiple sites and clinics within an integrated health service delivery...

  • Client Service Liaison Professional

    1 week ago

    Vancouver, British Columbia, Canada Peeple Inc Full time

    Peeple Inc, a leading wealth management firm in Canada, is seeking an experienced Associate, Client Services to join their team on a full-time permanent basis.The successful candidate will be primarily responsible for ensuring client satisfaction with services provided and developing systems and processes to support the growing business.Communicate...

  • Hospitality Liaison

    1 week ago

    Vancouver, British Columbia, Canada Donnelly Group Full time

    At Donnelly Group, we value the art of creating memorable experiences for our guests. As our Hospitality Liaison, you will be the driving force behind delivering exceptional service and fostering a sense of community within our public houses.Key Responsibilities:Develop and implement strategies to enhance the guest experienceCollaborate with our veteran team...

  • Indigenous Wellness Liaison

    3 days ago

    Vancouver, British Columbia, Canada Providence Health Care Full time

    Job DescriptionIndigenous Wellness Liaison Role SummaryWe are seeking an experienced Indigenous Wellness Liaison to join our team at Providence Health Care. As an Indigenous Wellness Liaison, you will play a crucial role in supporting the health and well-being of Indigenous patients and their families.Key Responsibilities:Provide day-to-day consultation and...

  • Member Experience Liaison

    4 days ago

    Vancouver, British Columbia, Canada Doctors of BC Full time

    At Doctors of BC, we are seeking a highly skilled and dedicated Member Experience Liaison to join our team. This exciting opportunity will allow you to play a vital role in providing exceptional support and service to our members, non-member physicians, stakeholders, partners, staff, and the public who contact us.The Member Experience Liaison will be...