ServiceNow Technical Consultant

1 week ago

Montreal, Quebec, Canada ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our ServiceNow Impact team. As a Technical Consultant, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our products.

Key Responsibilities
  • Present and deliver our portfolio of technical accelerators to large enterprise customers remotely.
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Participate in the development of new offerings for our technical accelerator portfolio.
  • Engage with customers' requests in Impact, including scoping of the level of effort as part of technical accelerator recommendations.
  • Responsible for understanding customers' business and technical needs and relating them to our Impact products.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Help customers unlock business value and improve the adoption of our products.
  • Deliver our portfolio of technical accelerators remotely to Impact customers.
Requirements
  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  • Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
  • Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
  • Experience working with Agile methodologies.
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  • Prepared to study for, obtain, and maintain ServiceNow certifications.
About ServiceNow

At ServiceNow, we lead with flexibility and trust in our distributed world of work. We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us at talent.

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