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Hotel Receptionist

3 months ago

Kenosee Lake, Canada Kenosee Inns Ltd. Full time
Position Overview

The Hotel Receptionist plays a crucial role in ensuring a pleasant experience for guests at Kenosee Inns Ltd. This position involves various responsibilities aimed at maintaining high standards of customer service and operational efficiency.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and efficiently assign rooms.
  • Reservation Management: Handle room bookings, including taking, modifying, and canceling reservations.
  • Information Provision: Offer comprehensive details about hotel amenities and services.
  • Local Insights: Provide guests with information regarding attractions and points of interest in the vicinity.
  • Check-Out Procedures: Manage guest departures, calculate charges, and process payments.
  • Financial Accountability: Balance cash and complete necessary financial documentation, including cash reports.
  • Administrative Tasks: Perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer phone calls and relay messages effectively.
  • Housekeeping Support: Assist with light cleaning and maintenance tasks as needed.
  • Customer Service: Deliver exceptional service to ensure guest satisfaction.
Qualifications
  • Education: No formal degree, certificate, or diploma required.
  • Experience: Previous experience in a similar role is considered an asset.
  • Employment Type: Permanent position.
  • Language Requirement: Proficiency in English is essential.
  • Work Hours: Full-time commitment of 40 hours per week.