Patient Registration Coordinator
4 weeks ago
Job Summary
The Registration Clerk is a vital member of our team at Michael Garron Hospital, responsible for ensuring the accurate and efficient scheduling and registration of all patients in our hospital's ADT and Scheduling System.
Key Responsibilities
- Accurately schedule and register patients in a timely manner
- Process patient information and maintain accurate records
- Provide excellent customer service and communication with patients and staff
- Work effectively in a fast-paced environment and adapt to changing priorities
- Meet productivity and quality standards
Requirements
- Grade 12 or equivalent
- 2 years recent relevant registration, admitting and appointment scheduling experience
- Previous clerical experience in a hospital/medical environment preferred
- Knowledge of hospital Admission, Discharge and Transfer (ADT) Systems and patient scheduling systems preferred
- Strong customer service skills and experience
- Demonstrated ability to multi-task and problem-solve
- Demonstrated ability to accurately type a minimum of 35-45 wpm
- Knowledge of medical terminology an asset
- Flexibility to adapt to a dynamic work environment
- Demonstrated proficiency in MS Office; Windows, Word, Excel and Outlook email
- Call-Center or similar telephone customer service experience preferred
- Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
- Strong communication, interpersonal, and organizational skills
- Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency
- Experience collecting and processing payments are preferred
- Demonstrated ability to manage stressful situations with empathy
- Good work and attendance record required
Working at Michael Garron Hospital
All employees of Michael Garron Hospital agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. All employees are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by Michael Garron Hospital. All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to Michael Garron Hospital's policies and practices.
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