LensCrafters - Retail Operations Leader

3 weeks ago

Coquitlam, British Columbia, Canada EssilorLuxottica Full time

Requisition ID:
Store # : LensCrafters
Position: Full-Time

At LensCrafters, we are dedicated to merging cutting-edge technology with a personalized approach to eye care. Our mission revolves around enhancing vision, as we believe that quality care allows us to appreciate the beauty of life. By learning from industry leaders, we continuously improve and uphold our legacy of excellence in optical standards, paving the way for future innovations in eye care.

We strive to ensure that every individual who visits our locations experiences our commitment to exceptional care. This dedication extends to our team members, as we prioritize their well-being to enable them to provide the highest quality service to our patients and customers.

LensCrafters is a proud member of EssilorLuxottica, a worldwide frontrunner in the design, production, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION
The Retail Operations Leader serves as a pivotal figure in the absence of, or in collaboration with, the Store Manager, embodying the role of a business owner within the marketplace and the LensCrafters organization. This position represents LensCrafters as the premier destination for all vision-related needs within the community and is responsible for achieving key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES


• Drive quality and enhancements to surpass all key performance indicators (KPIs):
o Comparable Sales, % Sales to Plan; Conversion & Customer Count, Comparable Growth; Increased Foot Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

• Possess a robust understanding of retail operations, translating to positive sales outcomes and a comprehensive understanding of the market and competitors

• Support store business strategies to optimize sales and profitability

• Collaborate with the store manager to lead and develop the team

• Provide clear, constructive, and timely feedback while partnering with the Store Manager on team development

• Implement visual merchandising directives and uphold store presentation standards

• Foster positive working relationships with healthcare professionals

• Encourage team adherence to all policies and procedures

• Execute administrative responsibilities

• Maintain a flexible schedule, including evenings and weekends

BASIC QUALIFICATIONS


• High School diploma or equivalent

• 1+ year(s) of management or supervisory experience with direct reports

• Familiarity with retail operations, processes, and policies

• Strong foundational math skills

• Proficiency with cash registers, computers, and calculators

• Excellent command of the English language for all written and verbal communication

• Strong communication and listening skills

• Demonstrated high-level selling abilities

• Proven problem-solving capabilities

PREFERRED QUALIFICATIONS


• College degree or equivalent

• Previous experience in a leadership role within the retail and customer service sectors

• Knowledge of basic optics

• Familiarity with current store merchandise

• State licensure (if applicable) and/or ABO Certification in non-licensed states

• Brand Final Inspector Certification

• Brand Quality, Fitting & Adjusting Program

​Pay Range: 38,689.66

Employee compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

​

  • LensCrafters - Retail Operations Leader

    3 weeks ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Full time

    Requisition ID: Store #: LensCrafters Position: Full-Time At LensCrafters, we are dedicated to merging cutting-edge technology with a personalized approach to eye care. Our mission revolves around enhancing vision, as we believe that quality care allows individuals to experience the joy of life. By learning from industry leaders, we continuously improve...

  • LensCrafters - Retail Assistant Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Group Full time

    Position: Assistant ManagerCompany: LensCraftersOverview: LensCrafters is on the lookout for an Assistant Manager who will serve as a pivotal leader in the absence of the Store Manager or in a supportive capacity. The ideal candidate should possess a robust understanding of retail dynamics, demonstrate exceptional problem-solving abilities, and exhibit...

  • LensCrafters - Optician Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Group Full time

    Requisition ID: 856749 Store #: LensCrafters Position: Full-TimeAt LensCrafters, we are dedicated to blending cutting-edge technology with a personalized approach to eye care. Our mission revolves around enhancing vision, as we believe that quality care allows us to appreciate the beauty of life. We are committed to nurturing talent, ensuring that our legacy...

  • LensCrafters - Certified Assistant Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Group Full time

    Requisition ID: 856749 Store #: LensCrafters Position: Full-TimeAt LensCrafters, we pride ourselves on being visionaries in the optical industry. Our mission revolves around integrating cutting-edge technology with a personalized approach to eye care. We believe that exceptional care enhances the joy of life and that learning from experienced professionals...

  • LensCrafters - Opticianry Assistant Manager

    3 weeks ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Group Full time

    Requisition ID: 856749 Store #: LensCrafters Position: Full-TimeAt LensCrafters, we pride ourselves on being visionaries in the optical industry. Our mission is to blend cutting-edge technology with a personalized approach to eye care. Every action we take is focused on enhancing vision, as we believe that quality care allows us to appreciate the beauty of...

  • Assistant Store Manager

    6 days ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Full time

    About EssilorLuxotticaEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We are committed to delivering quality care and innovative solutions to our customers and patients.Job SummaryThe Assistant Manager acts as a leader in the absence of or in support of the Store Manager,...

  • Assistant Store Manager

    4 days ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Full time

    About EssilorLuxotticaEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We are committed to delivering quality care and innovative solutions to our customers and patients.Job SummaryThe Assistant Manager acts as a leader in the absence of or in support of the Store Manager,...

  • Assistant Store Manager

    14 hours ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Full time

    About UsEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We're a company that's passionate about delivering quality care and exceptional customer experiences.Job SummaryWe're seeking an experienced Assistant Store Manager to join our team at LensCrafters. As a visionary leader,...

  • Assistant Store Manager

    10 hours ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Full time

    About UsEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We're a company that's passionate about delivering quality care and exceptional customer experiences.Job SummaryWe're seeking an experienced Assistant Store Manager to join our team at LensCrafters. As a visionary leader,...

  • Assistant Store Manager at LensCrafters

    3 weeks ago

    Coquitlam, British Columbia, Canada EssilorLuxottica Group Full time

    Position: Assistant Store ManagerCompany: EssilorLuxottica GroupOverview: EssilorLuxottica Group is in search of an Assistant Store Manager to serve as a pivotal leader in the absence of, or in collaboration with, the Store Manager. The successful candidate will possess a comprehensive understanding of retail operations, exhibit exceptional problem-solving...

  • Retail Store Supervisor

    4 days ago

    Port Coquitlam, British Columbia, Canada Sign Star Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Sign Star. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring the smooth day-to-day operation of our retail store.Key ResponsibilitiesLeadership and Team Management: Supervise and...

  • Retail Store Supervisor

    4 days ago

    Port Coquitlam, British Columbia, Canada Sign Star Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Sign Star. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring the smooth day-to-day operation of our retail store.Key ResponsibilitiesLeadership and Team Management: Supervise and...

  • Retail Store Supervisor

    4 days ago

    Port Coquitlam, British Columbia, Canada Sign Star Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Sign Star. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring the smooth day-to-day operation of our retail store.Key ResponsibilitiesLeadership and Team ManagementAssign sales...

  • Retail Store Supervisor

    4 days ago

    Port Coquitlam, British Columbia, Canada Sign Star Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Sign Star. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring the smooth day-to-day operation of our retail store.Key ResponsibilitiesLeadership and Team ManagementAssign sales...

  • Retail Operations Supervisor

    3 weeks ago

    Coquitlam, British Columbia, Canada Sher Enterprises Full time

    Position OverviewAs a Retail Operations Supervisor at Sher Enterprises, you will play a crucial role in overseeing daily operations within our retail environment. Your leadership will ensure that our team delivers exceptional service and maintains high standards of efficiency.QualificationsEducation: Completion of secondary (high) school graduation...

  • Retail Operations Supervisor

    3 weeks ago

    Coquitlam, British Columbia, Canada Sher Enterprises Full time

    Position OverviewAs a Retail Operations Supervisor at Sher Enterprises, you will play a crucial role in overseeing daily operations and ensuring the smooth functioning of our retail environment.QualificationsEducation: Completion of secondary (high) school graduation certificateExperience: 1 to 2 years in a supervisory role within a retail settingKey...

  • Retail Operations Supervisor

    3 weeks ago

    Coquitlam, British Columbia, Canada Sher Enterprises Full time

    Position OverviewAs a Retail Operations Supervisor at Sher Enterprises, you will play a crucial role in overseeing daily operations within our retail environment. Your leadership will ensure that our team is motivated and efficient in delivering exceptional service to our customers.QualificationsEducation: Completion of secondary (high) school graduation...

  • Retail Operations Supervisor

    3 weeks ago

    Port Coquitlam, British Columbia, Canada A & A Meat Shop Ltd. Full time

    Position OverviewA & A Meat Shop Ltd. is seeking a dedicated and experienced individual to take on the role of Retail Store Supervisor. This position requires a strong leader who can effectively manage store operations and ensure a high level of customer satisfaction.QualificationsEducation: Secondary (high) school graduation certificateExperience: 1 year to...

  • Retail Operations Supervisor

    3 weeks ago

    Coquitlam, British Columbia, Canada Cell Phone Repair Coquitlam - Mobile Snap Full time

    Position OverviewThe Retail Operations Supervisor plays a crucial role in overseeing the daily functions of our retail environment. This position is essential for ensuring a smooth operation and delivering exceptional customer service.Key ResponsibilitiesStaff Management: Recruit, train, and develop team members to ensure high performance.Inventory Control:...

  • Retail Operations Supervisor

    3 weeks ago

    Coquitlam, British Columbia, Canada Cell Phone Repair Coquitlam - Mobile Snap Full time

    Position OverviewThe Retail Operations Supervisor plays a crucial role in overseeing the daily functions of our retail establishment. This position requires a blend of leadership, organizational skills, and customer service expertise.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 1...