Assistant Store Manager

6 days ago

Coquitlam, British Columbia, Canada EssilorLuxottica Full time

About EssilorLuxottica

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We are committed to delivering quality care and innovative solutions to our customers and patients.

Job Summary

The Assistant Manager acts as a leader in the absence of or in support of the Store Manager, representing the company as a business owner within the marketplace and LensCrafters organization. This role requires a strong understanding of retail business, sales, and customer service, with a focus on delivering key performance metrics.

Key Responsibilities

  • Deliver quality and improvement to exceed all key performance indicators (KPIs):
    • Comp Sales, % Sales to Plan;
    • Conversion & Customer Count, Comp Growth;
    • Increased Traffic;
    • Store Operating Profitability;
    • Continuity of Care, Exam Growth & Retention Goals;
    • Net Promoter Score;
    • Current year objectives;
  • Support store business plans to maximize sales and profit;
  • Partner with store manager to lead and develop team;
  • Deliver clear, constructive, timely feedback and partner with Store Manager on development;
  • Execute visual directives and maintain store appearance;
  • Maintain positive working relationship with doctors;
  • Promote team compliance to all policies;
  • Perform administrative duties;
  • Work a flexible schedule, including nights and weekends;

Requirements

  • High School graduate or equivalent;
  • 1+ year(s) management/supervisory experience with direct reports;
  • Knowledge of retail operations, processes, and policies;
  • Strong basic math skills;
  • Familiarity with cash register, computers, and calculators;
  • Must have a strong command of the English language for all written correspondence and oral communication;
  • Strong communicator and listener;
  • Demonstrated high-level of selling skills;
  • Proven ability to problem solve;

Preferred Qualifications

  • College degree or equivalent;
  • Previous experience in leadership position within retail and customer service industry;
  • Knowledge of basic optics;
  • Knowledge of current store merchandise;
  • State licensure (if applicable) and/or ABO Certification in non-licensed states;
  • Brand Final Inspector Certification;
  • Brand Quality, Fitting, and Adjusting Program;

Compensation and Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

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