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LensCrafters - Certified Assistant Manager

2 months ago

Coquitlam, British Columbia, Canada EssilorLuxottica Group Full time

Requisition ID: 856749
Store #: LensCrafters
Position: Full-Time

At LensCrafters, we pride ourselves on being visionaries in the optical industry. Our mission revolves around integrating cutting-edge technology with a personalized approach to eye care. We believe that exceptional care enhances the joy of life and that learning from experienced professionals fosters growth and innovation in optical services.

We are dedicated to ensuring that every individual who visits our locations experiences our deep commitment to quality care. This dedication extends to our employees, empowering them to provide the highest level of service to our patients and customers.

As a subsidiary of EssilorLuxottica, a global leader in the design, manufacture, and distribution of eyewear, we uphold the highest standards in optical care.

GENERAL FUNCTION

The Assistant Manager serves as a pivotal leader in the absence of the Store Manager and acts as a business owner within the LensCrafters organization. This role is essential in representing LensCrafters as the premier destination for all vision-related needs in the community while achieving key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

  • Enhances quality and improvement to meet or exceed all key performance indicators (KPIs), including:
    • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  • Demonstrates a comprehensive understanding of retail operations and effectively transfers knowledge to achieve superior sales and business outcomes. Analyzes competition and market trends.
  • Assists the Store Manager in evaluating business performance and leverages the strengths of Retail, Lab, and Doctor to drive positive results.
  • Collaborates with the Store Manager to implement business strategies aimed at maximizing sales and profitability while addressing areas for improvement.
  • Partners with the Store Manager to lead a knowledgeable and skilled team.
  • Provides training and mentorship to team members.
  • Delivers timely and constructive feedback.
  • Alerts the Store Manager to any situations requiring development or disciplinary action.
  • Supports recruitment efforts to select high-caliber team members and create a talent pipeline.
  • Adheres to staffing guidelines to ensure optimal store operation.
  • Takes pride in maintaining store appearance and executing visual merchandising directives.
  • Strives to maintain a positive working relationship with healthcare professionals.
  • Ensures compliance with company policies and procedures while meeting or exceeding all goals.
  • Proactively identifies potential issues and explores root causes to implement long-term solutions.
  • Performs and comprehends administrative responsibilities.
  • Maintains a safe working environment for all employees.
  • Works a flexible schedule, including evenings and weekends.
  • Under a valid state Opticianry license, performs the following duties:
    • Provides expert knowledge on lens options based on patient needs and prescriptions.
    • Adjusts and repairs eyewear.
    • Dispenses eyewear and creates a memorable customer experience.
    • Conducts accurate digital measurements.

BASIC QUALIFICATIONS

  • High School diploma or equivalent
  • Current and valid state Opticianry license
  • Minimum of 1 year of management or supervisory experience
  • Knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash registers, computers, and calculators
  • Proficient command of the English language for all written and verbal communication
  • Strong communication and listening skills
  • Demonstrated high-level selling abilities
  • Proven problem-solving skills

PREFERRED QUALIFICATIONS

  • College degree or equivalent
  • Previous leadership experience in retail or customer service
  • Knowledge of basic optics
  • Familiarity with current store merchandise
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program

​Pay Range: 44,851.90

Employee compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.