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IT Support Specialist

2 months ago


SalaberrydeValleyfield, Quebec, Canada Aptitude Technologies Full time
About the Role

Aptitude Technologies is a multidisciplinary team providing comprehensive IT and information management services to businesses. We are seeking an experienced IT Technician to join our team.

Key Responsibilities
  • Provide level 1, 2, and 3 IT support to clients, including proactive monitoring of issues and management of cloud and hybrid environments.
  • Configure, repair, and deploy computers and network equipment, as well as participate in the deployment of new environments and migrations of existing environments.
  • Collaborate with the IT management team on client/internal projects and write technical documentation for the team.
Requirements
  • Hold a DEC or AEC in computer science.
  • Knowledge of Amazon Web Services and Microsoft Azure cloud platforms, as well as Microsoft 365, Windows 7 and 10, and Office 2010-2019.
  • Functional knowledge of Microsoft Windows Server, Microsoft technologies (Active Directory, DNS, DHCP, RDS, etc.), and networking (DHCP, DNS, VPN, etc.).
  • Bilingualism (oral and written) and a valid driving license.
  • 3-5 years of experience as a systems administrator and functional knowledge of Linux, Python, JavaScript, and MySQL.
  • AWS or Microsoft certification is an asset.
Desired Skills
  • Resourcefulness and initiative.
  • Team spirit.
  • Willingness to learn new technologies.
  • Independence.
  • Professionalism and discretion.
  • Commitment to providing outstanding customer service.
Work Environment
  • Full-time schedule, Monday to Friday.
  • Occasional teleworking and travel to clients may be required.
  • Availability to work outside of normal office hours in rare cases.