IT Support Specialist

2 weeks ago


SalaberrydeValleyfield, Quebec, Canada Aptitude Technologies Full time

Aptitude Technologies is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing level 1, 2, and 3 IT support to our clients, including proactive monitoring of issues detected in the management platform, environment security, and external backups with clients.

Key Responsibilities:

  • Provide level 1, 2, and 3 IT support to clients
  • Proactively monitor issues detected in the management platform, environment security, and external backups with clients
  • Manage Cloud and hybrid environments
  • Prepare, configure, repair, and deploy computers and network equipment
  • Participate in the deployment of new environments and migrations of existing environments at customers
  • Participate in client/internal projects in collaboration with the IT management team
  • Write technical documentation and follow up with the rest of the team

Requirements:

  • Hold a DEC or AEC in computer science
  • Knowledge of Amazon Web Services and Microsoft Azure cloud platforms
  • Knowledge of the Microsoft 365 platform (Exchange Online, SharePoint Online, Intune)
  • Knowledge of Microsoft Windows 7, 10 platforms
  • Knowledge of Microsoft Office 2010-2019
  • Have functional knowledge of Microsoft Windows Server (2003-2019)
  • Have functional knowledge of Microsoft technologies (Active Directory, DNS, DHCP, RDS, etc.)
  • Have functional knowledge of networking (DHCP, DNS, VPN, etc.)
  • Bilingualism (oral and written)
  • Valid driving license
  • Have between 3 to 5 years of experience as a systems administrator
  • Have functional knowledge with Linux
  • Possess functional knowledge of Python, JavaScript, and MySQL
  • Hold an AWS or Microsoft certification

Desired Skills:

  • Resourcefulness and initiative
  • Team spirit
  • Show a willingness to learn new technologies
  • Be independent
  • Always demonstrate professionalism and discretion
  • Be committed to providing outstanding customer service

Terms:

  • Status: full time
  • Schedule: Monday to Friday
  • Availability: In very rare cases and only as needed, the selected candidate may be required to work outside of normal office hours
  • Mobility: Required


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