IT Support Specialist
2 weeks ago
Aptitude Technologies is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing level 1, 2, and 3 IT support to our clients, including proactive monitoring of issues detected in the management platform, environment security, and external backups with clients.
Key Responsibilities:
- Provide level 1, 2, and 3 IT support to clients
- Proactively monitor issues detected in the management platform, environment security, and external backups with clients
- Manage Cloud and hybrid environments
- Prepare, configure, repair, and deploy computers and network equipment
- Participate in the deployment of new environments and migrations of existing environments at customers
- Participate in client/internal projects in collaboration with the IT management team
- Write technical documentation and follow up with the rest of the team
Requirements:
- Hold a DEC or AEC in computer science
- Knowledge of Amazon Web Services and Microsoft Azure cloud platforms
- Knowledge of the Microsoft 365 platform (Exchange Online, SharePoint Online, Intune)
- Knowledge of Microsoft Windows 7, 10 platforms
- Knowledge of Microsoft Office 2010-2019
- Have functional knowledge of Microsoft Windows Server (2003-2019)
- Have functional knowledge of Microsoft technologies (Active Directory, DNS, DHCP, RDS, etc.)
- Have functional knowledge of networking (DHCP, DNS, VPN, etc.)
- Bilingualism (oral and written)
- Valid driving license
- Have between 3 to 5 years of experience as a systems administrator
- Have functional knowledge with Linux
- Possess functional knowledge of Python, JavaScript, and MySQL
- Hold an AWS or Microsoft certification
Desired Skills:
- Resourcefulness and initiative
- Team spirit
- Show a willingness to learn new technologies
- Be independent
- Always demonstrate professionalism and discretion
- Be committed to providing outstanding customer service
Terms:
- Status: full time
- Schedule: Monday to Friday
- Availability: In very rare cases and only as needed, the selected candidate may be required to work outside of normal office hours
- Mobility: Required
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