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Restaurant Operations Supervisor

2 months ago

Pickering, Ontario, Canada TIM HORTONS Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our food service staff, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, providing guidance and support as needed.
    • Establish and maintain a positive and productive work environment.
  • Operations Management
    • Requisition food and kitchen supplies, ensuring that inventory levels are maintained and orders are fulfilled in a timely manner.
    • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory levels.
  • Customer Service
    • Ensure that food and service meet quality control standards, addressing customer complaints and concerns in a professional and courteous manner.
    • Address customer inquiries and resolve issues in a timely and efficient manner.
  • Administrative Tasks
    • Maintain accurate records of stock, repairs, sales, and wastage, providing regular reports to management.
    • Prepare and manage budgets and cost estimates, ensuring that financial resources are allocated effectively.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 2 years to less than 3 years of experience in a food service or restaurant management role.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong attention to detail and organizational skills.
Work Environment

Our coffee shops and restaurants are fast-paced and dynamic environments, requiring our team members to be flexible and adaptable. As a Food Service Supervisor, you will be working in a team environment, collaborating with colleagues to achieve our goals and objectives.

What We Offer
  • Competitive Compensation
    • A competitive salary and benefits package.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth.
  • Team Environment
    • A dynamic and supportive team environment.