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Lead Customer Service Clerk

3 months ago

Brampton, Ontario, Canada 2840009 Ontario Inc. Full time
Job Title: Customer Service Clerks Supervisor

We are looking for a dedicated Customer Service Clerks Supervisor to join our esteemed organization, 2840009 Ontario Inc.. This role involves managing daily customer service operations, supervising staff, and ensuring exceptional service delivery.

Key Responsibilities:
  • Authorize standard transactions and oversee financial operations
  • Develop and implement work schedules and operational procedures
  • Assess training requirements for team members
  • Compile and present operational reports
  • Troubleshoot work-related issues, offer expert guidance, and suggest improvements for efficiency and service quality
  • Instruct team members on job responsibilities, safety protocols, and company standards
  • Conduct evaluations of employee performance
  • Engage in recruitment and selection of new team members
  • Ensure the functionality of systems, equipment, and tools
Qualifications:
  • Completion of secondary education
  • 1 to 2 years of relevant experience in a supervisory role

This position is a full-time opportunity with a standard 35-hour work week. The primary language of communication is English, and this role is permanent.