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Bilingual Collections Specialist

2 months ago

Edmonton, Alberta, Canada Bilingual Source Full time
Job Summary

We are seeking a highly skilled Bilingual Collections Officer to join our team at Bilingual Source. As a key member of our collections team, you will be responsible for providing exceptional customer service and ensuring timely payment from our clients.

Key Responsibilities
  • Respond to customer inquiries and concerns in a professional and timely manner.
  • Secure payments and resolve disputes through negotiation and collaboration with clients.
  • Maintain accurate and confidential customer files, including documentation of payment arrangements and dispute resolutions.
  • Collaborate with internal teams to ensure seamless communication and efficient resolution of customer issues.
  • Stay up-to-date with compliance laws and regulations related to collections.
Requirements
  • Fluency in both French and English.
  • At least 2 years of experience in administration or client services within banking, financial services, credit, or collections.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Intermediate skills in MS Office and a willingness to learn new applications.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.