Client Relationships Lead

20 hours ago

Toronto, Ontario, Canada Interac Corp. Full time
Job Title: Client Relationships Lead

At Interac Corp., we're shaping the future of the digital economy in Canada by designing and delivering innovative products and solutions that give Canadians control over their money. We're looking for a talented Client Relationships Lead to join our team and drive commercial outcomes for our designated clients.

Key Responsibilities:
  • Develop and execute sales and relationship management strategies to drive revenue growth and deepen existing relationships.
  • Utilize a consultative sales approach to ensure profitable outcomes for both Interac and our clients.
  • Act as the primary point of escalation for client issues and foster productive relationships at all levels within client institutions and the Interac organization.
  • Support Product Development by participating in the Interac Delivery model and sharing client strategies and priorities.
  • Advocate on behalf of clients internally to ensure their voice is captured in future product and process enhancements.
Requirements:
  • Post-secondary degree in Commerce or Business Administration.
  • 10+ years of sales and relationship management experience in the financial services industry, preferably in payments.
  • Eligibility to work for Interac Corp. in Canada in a full-time capacity.
  • Demonstrated success in business development activities, including prospecting and referrals.
  • Proven experience in building trust and strong knowledge of relationship management practices.
  • Proven track record of building and maintaining strong client relationships.
  • Deep understanding of clients' business, including payment strategies across all product/service platforms.
  • Strong payments knowledge, including debit & credit card issuing business required.
  • Ability to manage multiple stakeholders across all levels of an organization with divergent objectives.
  • Demonstrated consultative sales skills and success in planning, managing, and closing complex sales.
  • Excellent strategic thinking, planning, analytical, and evaluative skills.
  • Advanced communications skills, both written and verbal.
  • Commitment to excellence in client, shareholder, and stakeholder relations and service.
  • Ability to be comfortable with consistent business and organizational change.
  • Solid decision-making, problem resolution, conflict management, and negotiation skills.
  • Commitment to respectful collaboration with colleagues to promote efficient and constructive outcomes working with internal stakeholders.
How We Work:

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

  • Connection: You're surrounded by talented people every day who are driven by their passion for a common goal.
  • Core Values: They define us. Living them helps us be the best at what we do.
  • Compensation & Benefits: Pay is driven by individual and corporate performance, and we provide a multitude of benefits and perks.
  • Education: To ensure you are the best at what you do, we invest in you.

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