Client Success Manager

2 months ago

Fredericton, New Brunswick, Canada Appcast Inc Full time

About the Role

The Implementation Consultant plays a crucial part in the success of our clients by ensuring a seamless transition from sales to implementation and go-live. This role requires strong relationship management skills, discipline, and the ability to multitask.

Key Responsibilities

  • Act as the primary point of contact for assigned implementations and projects, both internally and externally.
  • Collaborate with account management and sales teams to gather necessary information, including technical requirements, for implementations.
  • Develop detailed implementation documents to ensure a smooth transition from sales to implementation and go-live.
  • Work closely with internal partners to identify ways to improve and streamline the implementation process.
  • Partner with internal teams to deliver a consistent, high-quality experience for our clients throughout the implementation process.

Requirements

  • Demonstrated experience prioritizing team and client needs above personal goals.
  • Excellent relationship management skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Disciplined and self-motivated, with the ability to multitask and manage competing priorities.
  • Excellent written and verbal communication skills, with the ability to clearly convey information to clients and internal stakeholders.

Education and Experience

  • 5+ years of experience in customer service and/or software implementation, preferably in the Talent Acquisition industry.
  • Bachelor's degree or equivalent experience preferred.

Travel Requirements

  • Travel requirements for this position may include occasional travel to internal and external meetings, as needed.

Supervisory Responsibilities

  • This position does not supervise others.

About Appcast Inc

Appcast Inc is a global leader in programmatic recruitment advertising, with a team of industry experts and a commitment to delivering exceptional results for our clients. We're proud to be recognized as one of Inc Magazine's 'Best Workplaces' for 2024.

Our Culture

  • We're a team of passionate and dedicated professionals who are committed to delivering exceptional results for our clients.
  • We believe in fostering a culture of collaboration, innovation, and continuous learning.
  • We're dedicated to creating an inclusive and supportive work environment that allows our employees to thrive.

Benefits

  • We offer a comprehensive benefits package, including competitive compensation, comprehensive benefits, and opportunities for professional growth and development.
  • We're committed to creating a sense of community and belonging among our employees, through dedicated employee networks, social events, and volunteer opportunities.

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