IT Support Specialist

2 weeks ago


Montreal, Quebec, Canada Technologie Delan Full time

Technologie Delan is seeking a skilled IT Support Specialist to enhance our technical capabilities

Key Responsibilities

  • Provide advanced technical support to 500 users within the company, ensuring seamless system operation and resolving complex issues
  • Contribute to the development and implementation of technical projects, driving innovation and improvement
  • Collaborate with a team of 5 IT professionals and report directly to the IT Manager, fostering a culture of collaboration and knowledge sharing
  • Lead the upgrade of all computer workstations to Windows 10, ensuring a standardized and secure environment

Requirements

  • Minimum 2 years of experience as an IT Support Specialist, with a proven track record of delivering exceptional technical support
  • Proficient in Windows operating systems, with expertise in troubleshooting and resolving complex technical issues
  • Familiar with Microsoft 365 and antivirus software, with a strong understanding of security best practices
  • Demonstrated leadership and exceptional customer service skills, with the ability to communicate complex technical information to non-technical stakeholders
  • Interest in progressing to a System Administrator role, with a strong desire to take on new challenges and responsibilities
  • College diploma in IT or equivalent, with a strong foundation in computer systems and networking
  • Fluency in French and English required, with excellent communication and interpersonal skills

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