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Client Service Coordinator

2 months ago

Ontario, Oregon, Canada VON Canada Full time
About the Role

VON Canada is seeking a skilled Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a critical role in ensuring the delivery of quality care and services to our clients.

Key Responsibilities
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Process client referrals and updates, respond to inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling and daily scheduling changes.
  • Work closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met.
  • Support clients, nurses, and home support workers to ensure delivery of quality care.
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
  • Ensure confidential information is properly protected and not disclosed to third parties.
Requirements
  • University/College education preferred, High School Diploma required.
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
  • Proficiency with MS Office programs, Outlook, faxing software, and database management.
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
  • Experience in a health care environment is an asset.
  • Previous customer service experience in a contact center environment is considered an asset.
  • Experience in a unionized environment is considered an asset.
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment.
Work Conditions and Physical Capabilities

Fast-paced environment; lift and carry using appropriate lifting techniques.