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Software Implementation Specialist

2 months ago

Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time
About the Role

We are seeking a highly skilled Software Implementation Specialist to join our team at TownSuite Municipal Software. As a key member of our implementation team, you will be responsible for assisting our growing company in the implementation of our eService modules.

Key Responsibilities
  • Work closely with clients to onboard our product(s) and ensure a seamless transition to our TownSuite mERP applications.
  • Collaborate with our team and clients to transition legacy systems to our eService portals and mobile apps, including eBills, Recreation, Facilities, 311, Work orders, Inspections, and Employee Portal.
  • Obtain and analyze data, reports, and implementation information from client configurations of their eServices.
  • Discuss concerns and additional information required with clients, team members, and Project Managers.
  • Verify legacy processes and information are accurately inputted within TownSuite using gathered reports and databases.
  • Review project progress with clients at key milestones and ensure a working TownSuite database.
  • Take ownership of assigned projects, meeting benchmarks and reporting on project status.
  • Attend meetings where expertise is required and note technical improvements for streamlined job processes.
  • Follow staff documentation for implementations and modify documents as necessary.
  • Assist clients in module training and track time worked on each project.
Requirements
  • Knowledge of Local Government Administration, Accounting, Asset Management, Recreation, Human Resources, Municipal Government Finance, Inspections, Land management, Recreation, facility, and Event management.
  • Well-organized, patient, and attentive to details.
  • Effective team member with good verbal and written communication skills.
  • Ability to communicate effectively with clients and demonstrate the product via Zoom.
  • Ability to troubleshoot issues independently or with our teams.
  • Good working knowledge of preferred tools, including Microsoft SQL Server, GitHub, Salesforce, Microsoft Office, Adobe Acrobat, and Google G Suite.
  • Knowledge of cloud computing is an added advantage.
About TownSuite Municipal Software

TownSuite Municipal Software is a software development company specializing in Municipal ERP (mERP) solutions for municipal governments across Canada. We offer exciting opportunities for those who want to grow their technology careers in beautiful Central Newfoundland.