Software Implementation Specialist

3 weeks ago

Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time

We are seeking a highly skilled Software Implementation Specialist to join our team at TownSuite Municipal Software. As a key member of our implementation team, you will be responsible for assisting our growing company in the implementation of our eService modules. These modules are value-added features to our core mERP and will be web and mobile based.

The job role will require you to learn new tools and technologies, and you should have in-depth technical knowledge with a desire to learn new things. You will also be required to communicate directly with our clients.

Responsibilities:

  • Work with clients to onboard the product(s) and continue to stay in contact as per SLA guidelines throughout the duration of the project.
  • Work with our team and the client to transition the client from legacy systems to corresponding TownSuite mERP applications.
  • Obtain data, reports, and other crucial implementation data from client configuration of their eServices.
  • Discuss with the client/team/PM any concerns or additional information required.
  • Use gathered reports, databases, and any other information collected to verify that any legacy processes/information are inputted correctly within TownSuite.
  • Review with the client periodically upon any milestone that provides the client with a working TownSuite database.
  • Take ownership of each assigned project and meet any assigned benchmarks.
  • Attend meetings where your expertise is required and report on project progress status.
  • Note any technical improvements you have procured to make your job more streamlined.
  • Follow our staff documentation for implementations and modify these documents to reflect any changes.
  • Assist the client in module training once the project is ready for training/go-live.
  • Track the amount of time you work on per project including each module within.

Skills:

  • Knowledge of Local Government Administration, Accounting, Asset Management, Recreation, Human Resources, Municipal Government Finance, Inspections, Land management, Recreation, facility, and Event management would be a strong asset.
  • Well-organized, patient, and attentive to details.
  • Effective team member.
  • Good verbal and written communications.
  • Ability to communicate effectively with clients both verbally and in writing.
  • Ability to demonstrate the product via Zoom.
  • Ability to troubleshoot any issues independently or by working with our various teams.
  • Good working knowledge of Microsoft SQL Server, GitHub, Salesforce, Microsoft Office, Adobe Acrobat, and Google G Suite.
  • Knowledge of cloud computing is an added advantage.
  • Willingness to learn specialized software including TownSuite Municipal mERP Software, CRM, Email Marketing, Screen/Video Capture Software, Graphic Design Applications, and Online Meeting Tools.
  • Willingness to learn and adapt in an ever-changing, fast-paced work environment.

About TownSuite Municipal Software:

TownSuite Municipal Software is a software development company that focuses on Municipal ERP (mERP) solutions for municipal governments across Canada. We have interesting opportunities for those who would like to grow their technology careers in beautiful Central Newfoundland.

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