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Operations Coordinator

2 months ago

BasSaintLaurent, Canada DSV Global Transport & Logistics Full time

Job Summary

We are seeking a highly skilled and organized Operations Coordinator to join our team at DSV Global Transport & Logistics. As an Operations Coordinator, you will be responsible for handling all day-to-day operational elements of our customers' needs, ensuring timely and accurate movement of freight and information.

Key Responsibilities

  • Analyze booking information from customers to determine and verify service requirements, routes, border crossing points, and rates.
  • Work independently to accomplish tasks within the scope of the job, coordinating the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
  • Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction, being courteous and responsive in all interactions with clients.
  • Effectively and efficiently respond to internal and external clients' inquiries, resolving any conflicts or problems that might arise.
  • Ensure all client correspondence is maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
  • Work with both internal and external clients to prepare and present quotes, maintain quotes in the system.
  • Contact carriers to confirm equipment, expectations, and load details.
  • Dispatch shipments, communicate with carriers to monitor freight movement.
  • Milestones UPDATE in Real-time environment.
  • Optimize DSV profit margin as much as possible without compromising service.
  • Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues.
  • Update our transportation management system and customer websites of real-time load locations.
  • Identify problems proactively and develop creative and efficient solutions.
  • Ability to prioritize loads based on importance and delivery date.
  • Communicate any modifications to sales teams to update clients.
  • Build strong relationships with carriers assigned through communication and ongoing monitoring of on-time performance.
  • Resolve issues with customers and Dedicated Shipment Coordinators as required.
  • Complete performance reports for all carrier-related issues in a timely manner, notify potential issues to the appropriate parties.
  • Negotiate any additional charges with carriers, assist to maintain the accuracy of carrier information.
  • Ensure that tracking meets established standards but will escalate for resolution as appropriate.
  • Understand current industry market conditions, communicate any carrier issues that might impact operations.
  • Working knowledge of transportation cargo claims, transportation laws, and risk management.
  • Keep the Operations Team and Sales updated on significant issues or trends.
  • Maintaining the confidentiality of client information.
  • Maintaining the integrity of shared work files on network system shared programs.
  • Meet KPI standards as per company guidelines.
  • Collection assistance as required.

Requirements

  • Minimum 1 year in transportation/logistics/3PL.
  • College Diploma/University Degree in Business, Logistics, or International Trade preferable.
  • CIFFA certificate, an asset.
  • Dangerous Goods Certification, an asset.

Skills and Competencies

  • Good command, both verbal and written, English skills.
  • Ability to create collaborative engagements and active listening.
  • Service-oriented and able to resolve customer grievances.
  • Strong interpersonal skills, building professional relationships internally and externally.
  • Strong problem-solving skills and analytical skills.
  • Ability to multi-task, plan, prioritize, and manage time effectively to meet goals and achieve results.
  • Both a team builder and a team-player.
  • Excellent organizational and time management skills.
  • Act as a role model for DSV values and adhere to the Code of Conduct.

Language and Computer Skills

  • Proficient in both English and French languages.
  • Ability to communicate effectively in a diverse multicultural environment.
  • Microsoft Office suite.
  • Working knowledge of transportation management software, i.e., Load Link, PC Miler, etc., would be an asset.