Director, Enterprise Program Management Office

1 month ago

Toronto, Ontario, Canada Definity Full time
About Us

Definity is a leading insurance company that values diversity, equity, and inclusion. We're seeking a talented Director, Enterprise Program Management Office to join our team. As a key member of our leadership team, you will be responsible for driving the successful execution and delivery of portfolios of programs and projects across Definity.

As a Director, Enterprise Program Management Office, you will lead a team of program and project managers serving functions across Definity with a focus on the Claims business but also supporting personal, commercial, product areas, corporate technology, and other enterprise enablement functions.

Key Responsibilities:

  • Transform a team of program and project managers leveraging shared best practices to plan, manage, and successfully deliver initiatives on time and on budget
  • Drive the successful execution and delivery of programs and projects across a variety of functions
  • Partner closely with business owners across Definity to establish lean and agile practices and processes to get work done that is scalable and ultimately deliver business outcomes
  • Proactively manage risks, issues, and change to support teams and ensure successful program and project delivery
  • Leverage industry best practices to design efficient, effective, lean, and agile program and project management practices, processes, and templates leveraged by PMO; document and evangelize adoption across Definity
  • Implement and operationalize portfolio management techniques to provide a cohesive management of programs and projects
  • Implement tools and dashboards that enable early insights and data-driven decision-making on programs and projects
  • Use systems thinking to facilitate process design and optimization across Definity as needed
  • Communicate broadly across teams, senior leadership, and C-level staff – championing transparency
  • Build and lead a best-in-class program management office supporting responsibilities

What You'll Bring:

  • University Degree or college diploma in computer science, business, IT or a related discipline
  • 12+ years of experience in Project Management and / or Portfolio Management and/or delivery in a fast-paced, high-growth technology market, technology experience preferred
  • 7+ years of a successful track record of management / leadership and people management experience in delivering complex, corporate-wide programs and projects on time, within budget, with high quality and aligned to business outcomes
  • Must be able to demonstrate the ability to relay complex technical concepts and solutions to business partners and stakeholders
  • Must have experience in program and project management financials
  • Experience in P&C insurance industry is considered an asset
  • Experience with Guidewire cloud platform (Policy Center, Billing Center & Claims Center) is considered an asset
  • Relevant industry-related certifications are considered an asset including PMP, Agile, Six Sigma, Certified Scrum Master, Kanban, Prince2 (SAFe, Prosci)
  • Strong management skills with the ability to build and maintain effective relationships with business partners, vendors and IT teams to achieve results
  • Experience with RFPs, RFQs and RFIs; ability to review, assess and negotiate SOWs with vendors
  • Demonstrated ability to think strategically and out of the box thinker
  • Strong planning, organizational, prioritization and presentation skills
  • Strong written and verbal communication skills; ability to influence and effectively negotiate with stakeholders and vendors
  • Demonstrated ability to independently translate strategy, solution complex issues, and drive for results through personal and team accountability, while building strong organizational bridges
  • Proven experience defining, implementing, and iterating portfolio, program, and project management practices and processes within a fast-growing technology company
  • Comfortable at working across Waterfall, Agile, Hybrid and other methodologies
  • Player-coach mentality
  • Thorough knowledge of Microsoft Power Point and Excel
  • Passionate about building a data-driven organizations and leveraging insights to drive decisions
  • Proficient in common project and work management tools (i.e. Microsoft Project, Jira, Confluence, Kanban)
  • Experience with change management, process mapping, lean six sigma is an asset
  • Outstanding communication and presentation skills with great reputation for communicating highly complex ideas and concepts with simplicity, power, and emotional impact
  • Strong business acumen and thrive in an organization that is simultaneously mission, growth, and business driven
  • Demonstrated success in building and leading high-performing teams

Salary range is $97,000 - $178,800

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