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Gallery Host Manager

2 months ago

Ottawa, Ontario, Canada The Crescent Hotels Group Full time
{"Job Overview": "As a key member of our team, you will be responsible for leading the Gallery Host Team, ensuring our guests receive exceptional and memorable service. You will oversee Front Office and Food & Beverage operations, playing a crucial role in our daily success.", "Key Responsibilities": "
  1. Implement company programs and manage daily operations to comply with SOPs and LSOPs, maximize revenues, and motivate associates to provide quality service and hospitality.
  2. Interview, hire, train, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
  3. Respond to guest requests, needs, problems, issues, and concerns, and accommodate groups to ensure optimal guest satisfaction and repeat business.
  4. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
  5. Comply with attendance rules and be available to work on a regular basis.
  6. Serve as a role model by demonstrating appropriate behaviors and encouraging similar conduct from the team.
  7. Supervise, manage, and provide guidance to employees; be capable of performing their duties in their absence.
", "Required Skills and Qualifications": "

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.

We are committed to providing you with:

  • An exceptional benefit plan for eligible associates & your family members.
  • Free parking and management meal account.
  • Complimentary onsite gym access.
  • Flexible scheduling to allow you to focus on what is important to you.
  • Discounts with our Crescent managed properties in North America for you & your family members.
  • Opportunity to grow with us.
  • A workplace that you can be proud of, where you are valued, trusted, and supported by the team.
", "About Us": "At Hyatt Place Ottawa West and Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion."}