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Culinary Operations Supervisor

3 months ago

Whitby, Canada Tim Hortons Full time
Position Overview

The role of a Food Service Supervisor at Tim Hortons involves overseeing the daily operations within our culinary environment. This position is crucial for ensuring that our food service meets the highest standards of quality and efficiency.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role within the food service industry.
Work Environment

The work setting includes a variety of locations such as coffee shops, fast food outlets, and restaurants. Candidates should be prepared for a fast-paced environment that may involve:

  • Noisy surroundings
  • Odours from food preparation
Key Responsibilities

The Food Service Supervisor will be responsible for:

  • Establishing effective methods to meet work schedules.
  • Supervising and coordinating the activities of staff involved in food preparation and portioning.
  • Training team members on job responsibilities, sanitation, and safety protocols.
  • Estimating necessary ingredients and supplies for meal preparation.
  • Ensuring that food quality and service standards are consistently met.
  • Preparing budgets and cost estimates for operations.
  • Addressing customer complaints and concerns in a professional manner.
  • Maintaining accurate records of stock, repairs, sales, and wastage.
  • Preparing and submitting operational reports.
  • Supervising the assembly of food trays and the delivery of food trolleys.
  • Establishing work schedules for the team.
Supervision

This position involves supervising a team of 5-10 individuals.

Transportation and Travel

Having own transportation is beneficial, although public transportation options are available.

Physical Demands

Candidates should be able to:

  • Work in a fast-paced environment and under pressure.
  • Engage in a combination of sitting, standing, and walking.
  • Stand for extended periods.
  • Pay close attention to detail.
Personal Attributes

The ideal candidate will possess:

  • A strong client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication abilities.
  • Flexibility and adaptability.
  • A team-oriented mindset.
  • Initiative and dependability.
Additional Information

This position offers a health care plan and is recognized as a permanent employment opportunity. The working hours range from 35 to 40 hours per week, and the primary language of work is English.