Customer Service Manager
9 hours ago
Raven Force Couriers Inc. is seeking a highly skilled and experienced Customer Service Managing Supervisor to join our team.
Job Summary:The Customer Service Managing Supervisor will be responsible for leading a team of customer service representatives and overseeing the daily operations of our customer service department. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.
Key Responsibilities:- Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
- Operations: Oversee the daily operations of the customer service department, including managing workflows, prioritizing tasks, and ensuring that customer inquiries are resolved in a timely and efficient manner.
- Performance Management: Conduct regular performance reviews and provide feedback to team members to help them improve their performance.
- Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
- Market Research: Conduct market research to stay up-to-date on industry trends and competitor activity, and use this information to inform our marketing strategies.
- Marketing: Develop and implement marketing strategies to promote our services and attract new customers.
- Financial Management: Manage budgets and monitor revenues and expenses to ensure that the customer service department is operating within budget.
- Staffing: Determine staffing requirements and make recommendations to management on hiring and training needs.
- Issue Resolution: Resolve issues that may arise, including customer complaints and supply shortages.
- Education: Secondary (high) school graduation certificate.
- Experience: 2 years to less than 3 years of experience in a customer service or operations role.
- Language: English.
- Work Hours: 40 hours per week.
The Customer Service Managing Supervisor will work in a fast-paced environment with a focus on attention to detail and client satisfaction.
Personal Suitability:- Hardworking: The ability to work hard and meet deadlines.
- Client Focus: A strong focus on providing excellent customer service.
- Organized: The ability to prioritize tasks and manage multiple projects simultaneously.
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