IT Support Specialist
4 weeks ago
Position: IT Support Specialist
American Iron & Metal (AIM) stands as a prominent figure in the global metal recycling sector. We are on the lookout for an IT Support Specialist to enhance our energetic team and deliver exceptional technical support to our internal stakeholders.
- Deliver technical assistance to internal stakeholders on a 24/7 rotational basis
- Notify management of emerging trends in incidents
- Utilize automated tools for software deployment
- Support software releases and implementations
- Escalate issues as necessary
- Document and monitor the incident resolution process
- Employ diagnostic tools for troubleshooting
- Investigate solutions as required
- Execute hands-on repairs when needed
- Verify fixes to confirm resolution
- Adhere to SLAs to manage user expectations
- Oversee the ticketing system for prompt issue resolution
Requirements
- DEC or Bachelor's degree in Information Technology or a related discipline
- Minimum of 3 years in a technical support role
- Excellent communication and problem-solving abilities
- Capability to work both independently and as part of a team
- Relevant technical expertise is advantageous
- Bilingual proficiency and a valid driving license are mandatory
- Willingness to work flexible hours
American Iron & Metal is committed to equal employment opportunities. Only those selected for further consideration will be contacted. Join us in our mission towards a more sustainable future.
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