Hotel Front Desk Associate

2 months ago


Winnipeg Beach, Canada Winnipeg beach Hotel Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Winnipeg Beach Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Take, cancel, and change room reservations, maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Resolve complaints and claims, provide customer service, and assist clients/guests with special needs.
  • Communication: Answer telephone and relay telephone calls and messages, exchange foreign currency, and process guests' departures, calculate charges, and receive payments.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Personal Qualities: Client focus, efficient interpersonal skills, excellent oral communication, organized, and reliability.
Work Environment

Our hotel is a welcoming and inclusive work environment, and we are committed to providing diversity and cross-cultural training to our employees. We also provide awareness training to create a welcoming work environment for youth and Indigenous workers.



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