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Front Office Associate

2 months ago

Victoria, British Columbia, Canada UNION CLUB OF BRITISH COLUMBIA Full time
Job Overview

Join the UNION CLUB OF BRITISH COLUMBIA as a Hotel Front Desk Clerk. This is a permanent position offering a dynamic work environment where you will play a vital role in ensuring guest satisfaction.

Employment Details
  • Job Duration: Permanent
  • Working Language: English
  • Work Hours: 30 to 40 hours per week
QualificationsEducation
  • Completion of a college, CEGEP, or other non-university certificate or diploma from a program lasting 1 to 2 years
  • Equivalent experience may also be considered
Work Environment

Our establishment includes a variety of settings such as hotels, motels, and resorts, providing a diverse atmosphere for our team.

Key Responsibilities
  • Check in arriving guests and allocate rooms accordingly
  • Manage group bookings and facilitate check-outs
  • Handle room reservations, including taking, modifying, and canceling requests
  • Offer information regarding hotel amenities and services
  • Provide insights about local attractions and points of interest
  • Adhere to emergency and safety protocols
  • Manage telephone communications and relay messages
  • Assist guests with special requirements
  • Deliver exceptional customer service
Transportation and Travel

Public transportation options are readily available for commuting.

Work Conditions
  • Attention to detail is essential
  • Ability to stand for extended periods
Personal Attributes
  • Strong client focus
  • Dependable and reliable
  • Excellent interpersonal skills
  • Outstanding verbal and written communication abilities
  • Adaptable and flexible
  • Good judgment and organizational skills
  • Team-oriented mindset
Experience Requirements

Preferred candidates will have between 1 to 2 years of relevant experience.

Community Support Initiatives

We are committed to participating in programs that support newcomers, refugees, Indigenous peoples, and visible minorities, fostering an inclusive and welcoming workplace.