Indigenous Client Support Specialist

4 weeks ago

Manitoba, Canada ITS Global Full time
Job Title: Indigenous Client Support Coordinator

National Occupation Code: 14200

Position Type: Full-Time (Hybrid/Remote Position)

About the Role

As an Indigenous Client Support Coordinator at ITS Global, you will play a vital role in supporting Indigenous clients in getting back on track with their loan repayments and achieving good standing. You will work closely with the bilingual Client Support Manager and provide various repayment options and support as required.

Key Responsibilities
  • Collect and follow up on overdue accounts with precision and accuracy.
  • Arrange repayment plans for clients with delinquent accounts by phone and email.
  • Respond promptly to client inquiries to plan and bring accounts back in good standing.
  • Document daily collections activities of delinquent accounts in the CRM system.
  • Collaborate with other team members to provide required support to clients.
  • Update client information when required in the CRM system.
Requirements
  • Relevant experience in Business Administration/Finance or equivalent hands-on career experience.
  • 1-2 years of experience working in a credit/collection's role.
  • Lived experience working with Indigenous communities.
  • Demonstrated knowledge and understanding of the challenges faced by young Indigenous entrepreneurs and Indigenous-led and Indigenous-focused community organizations.
  • Bilingual - fluency in both French and English (oral and written) is a strong asset.
  • Proven track record of strong customer service ethic and attention to detail.
  • Ability to communicate effectively while engaging your audience on the phone in a pleasant manner.
  • Aptitude to exercise sound judgement in resolving client issues.
  • Ability to multitask and prioritize to meet deadlines.
  • Confidence, self-motivation, and a team player attitude.
  • Alignment with ITS Global's values and commitment to the mission/purpose of the organization.

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