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Operations Coordinator

2 months ago

Montreal, Quebec, Canada National Bank Full time
Job Title: Operations Agent

At National Bank, we are seeking a highly skilled and motivated Operations Agent to join our team. As an Operations Agent, you will play a critical role in providing exceptional customer service and supporting our team members in their daily tasks.

Your Responsibilities:
  • Provide high-quality customer service to internal and external stakeholders, ensuring their needs are met and exceeded.
  • Greet clients, employees, and service providers, directing them to the appropriate personnel or resources.
  • Receive and efficiently transfer phone calls to the correct individuals or departments.
  • Perform routine administrative tasks, such as receiving priority mail and issuing cheques to clients.
  • Act as a resource person for managing client rooms and booking the main conference room.
  • Order stationery and supplies as needed.
  • Support the team by carrying out administrative tasks and providing assistance as required.
Your Team:

National Bank Financial – Wealth Management is a leading mutual funds brokerage firm in Canada, with a team of close to 1,000 investment advisors managing the assets of over 400,000 clients across 100 branches. As an Operations Agent, you will report to the Regional Manager and work closely with a team of investment advisors, contributing to the success of our organization.

What We Offer:
  • A dynamic work environment with cutting-edge collaboration tools.
  • A hybrid (remote and in-office) work model, allowing for flexibility and work-life balance.
  • Flexible leave arrangements to support your personal needs.
  • A comprehensive benefits package, including health and wellness programs, group insurance, and a generous pension plan.
  • Opportunities to get involved in community initiatives and contribute to the well-being of our employees and their families.
Requirements:
  • High school or professional diploma and 2 years of relevant experience, or college diploma and 1 year of relevant experience.
  • Courteous and experienced in customer service and sales.
  • Strong team skills and ability to work collaboratively.
  • Knowledge of MS Office 365 software.
Language:

French

Skills:

Communication, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork

Your Benefits:

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, group insurance, and a generous pension plan.