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Credit and Collections Supervisor

2 months ago


Mississauga, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and experienced Collections Supervisor to join our team at CB Canada. As a Collections Supervisor, you will be responsible for overseeing the collections team and managing collections for a portfolio of accounts.

Key Responsibilities
  • Oversee the collections team, providing training, creating work schedules, and providing timely status reports on performances and areas of concern.
  • Evaluate delinquent accounts and apply credit holds where applicable.
  • Set targets and calculate results for applicable collector incentive plans.
  • Review and monitor employee interactions with customers to ensure all policies and regulations are adhered to.
  • Work closely with operational and functional stakeholders to improve cash flow KPIs.
  • Organize regular meetings with business unit partners to provide collection updates and seek alignment on action plans for collection issues.
  • Run weekly reports and analysis on key KPIs, including cash received, AR balance, and collection status.
  • Provide month-end Provision for Bad Debts (PBD) report and analysis.
  • Prepare other reports and analysis as may be required.
  • Develop and maintain up-to-date procedural documentation related to collections.
Requirements
  • Exceptional communication skills and customer service-centric attitude.
  • Demonstrate good judgment and decision-making/problem-solving skills.
  • 3+ years of experience in a similar supervisory role within collections/credit.
  • Experience with ERP is required, as well as demonstrated knowledge of reporting & analysis.
  • Team player with strong interpersonal skills, good listener, and able to synergize the team.
What We Offer
  • Fully remote position (only required to go into the office once per month).
  • Competitive salary, benefits & pension plan.
  • Collaborative and fun team.