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Customer Service Representative

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CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Comfort Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Management: Process group arrivals and departures, take, cancel and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide information on hotel facilities and services, process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone and relay telephone calls and messages, and contact customers to deliver requested wake-up calls.
  • Administrative Tasks: Maintain accurate records and perform other administrative tasks as required.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.