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Food Service Supervisor

2 months ago

Steinbach, Manitoba, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff to ensure efficient and effective service delivery.
    • Train and develop staff in job duties, sanitation, and safety procedures to maintain a high level of quality and customer satisfaction.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and high-quality food products.
  • Inventory and Supply Management
    • Estimate ingredient and supplies required for meal preparation and maintain accurate records of stock, repairs, sales, and wastage.
  • Health and Safety
    • Maintain a safe and healthy work environment by adhering to health and safety procedures and protocols.
  • Communication and Teamwork
    • Communicate effectively with staff, management, and customers to ensure seamless service delivery.
    • Work collaboratively with other departments to achieve business objectives.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and under pressure.
    • Strong problem-solving and conflict resolution skills.
    • Ability to maintain accurate records and reports.
Benefits
  • Health Benefits
    • Dental plan.
    • Health care plan.
    • Vision care benefits.
  • Financial Benefits
    • Life insurance.
  • Support for Newcomers and Refugees
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster.
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees.
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
  • Support for Youths
    • Offers on-the-job training tailored to youth.
    • Provides awareness training to employees to create a welcoming work environment for youth.
  • Support for Veterans
    • Provides awareness training to employees to create a welcoming work environment for Veterans.
  • Support for Indigenous People
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Support for Mature Workers
    • Provides staff with awareness training to create a welcoming work environment for mature workers.
  • Support for Visible Minorities
    • Offers mentorship programs that pair members of visible minorities with experienced employees.
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.