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Lead Business Systems Analyst

2 months ago

Toronto, Ontario, Canada ROSS Full time

Lead Business Systems Analyst - Expertise in Help Desk and Service Desk Operations

Our organization is a specialized consulting firm comprised of elite technology professionals in the Financial Services sector, focusing on Capital Markets, Wealth & Investment Management, and Retail Banking. We provide a unique combination of business acumen and technical knowledge, delivering customized solutions to our clients. The firm collaborates with ROSS for talent acquisition.

Key Responsibilities:

  • Establish and manage large-scale enterprise service desks on a global scale

Qualifications:

  • Bachelor’s degree in a relevant field of business administration or equivalent professional experience
  • 5-10 years of experience in a Business Analyst role
  • Proven track record in the establishment of large enterprise service desks internationally
  • In-depth understanding of methodologies, processes, and protocols associated with service desk operations
  • Familiarity with essential software and hardware utilized in service desk environments

If you know a qualified individual for this position, consider referring them to support their professional growth.