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Ecommerce Operations Manager
2 months ago
We are seeking an experienced Ecommerce Manager to join our team at Victoria Newitt Recruitment Inc. As a key member of our marketing and ecommerce department, you will be responsible for overseeing the development and implementation of our ecommerce strategy, ensuring a seamless customer experience across our three main company sites.
Key Responsibilities- Develop and execute strategies to improve site usability, navigation, and conversion rates
- Partner with content generation teams to ensure site content is engaging, informative, and accurate
- Manage the product catalogue to ensure product listings are accurate and informative
- Execute brand, category, or product features across the site, including new product launches and sale events
- Develop and execute strategies to improve SEO in coordination with content and technology teams
- Analyze site performance, user behavior, and run A/B tests to increase conversion and better the customer experience
- Partner with UX and technology teams to identify and implement short and medium-term site improvements/feature rollouts
- Own process for soliciting and displaying customer reviews
- Define unique experiences for homeowner customer segment vs. industry professionals
- Be a leader, coach, and mentor for your team
- Research and stay up to date on ecommerce trends
- Post-secondary education in Marketing, Business, or related field
- 3+ years experience of direct ecommerce experience, with an understanding of user experience, site operations, and merchandising
- Experience using various CMS and PIMS
- Deep understanding of site performance metrics and analytical tools
- Experience with HTML and CSS
- Understanding of strategies and tactics to improve SEO
- Experience with A/B testing platforms
- Rock-solid analytics alongside an ability to create insights and stories with data
- Experience working with technology and UX teams
- Team management experience preferred
- Customer-first mind-set
- Curious mindset and desire to improve what's there, and build new and better
- Strong entrepreneurial spirit that has grit, determination, and challenges the status quo
- High degree of empathy and the ability to see other's perspectives
- Endless opportunities to learn
- Flexible work opportunities
- Health and medical benefits
If you are a motivated and experienced ecommerce professional looking for a new challenge, we encourage you to apply for this exciting role. Please submit your resume and a covering letter outlining why you are a suitable candidate for this position.
