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Hotel Operations Supervisor

3 months ago

Vancouver, British Columbia, Canada Kingston Hotel Full time
Position Overview

The Kingston Hotel is seeking a dedicated Hotel Clerk Supervisor to oversee our front desk operations and ensure exceptional guest experiences.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years in a similar role
Work Environment

This position is based in a dynamic setting, including hotels, motels, and resorts.

Key Responsibilities
  • Assist clients and guests with special requirements to enhance their stay.
  • Coordinate, assign, and review the work of front desk staff.
  • Recruit and train new employees on job responsibilities, safety protocols, and company standards.
  • Ensure the smooth operation of computer systems and equipment, arranging repairs as necessary to maintain service quality.
  • Order materials and supplies to support daily operations.
Personal Attributes
  • Strong client focus and commitment to service excellence.
  • Effective interpersonal skills to foster a positive team environment.
  • Highly organized with the ability to manage multiple tasks.
  • A collaborative team player who contributes to a supportive workplace culture.
Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Work Hours: 30 to 40 hours per week