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CRM Solutions Analyst
3 months ago
PressReader is an innovative technology firm that collaborates with premier publishers globally to distribute content to millions of users across more than 160 nations. Our forward-thinking approach to digital distribution has enabled renowned publishers like The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to reach new audiences through strategic partnerships with airlines, hotels, cruise lines, libraries, and countless other organizations worldwide.
Our technology also powers Branded Editions (BE) - a customizable solution that empowers publishers to present their digital content interactively. BE provides a flexible platform that supports diverse revenue streams.
We are seeking a Business Systems Analyst to enhance our CRM team.
As a Business Systems Analyst, you will be instrumental in comprehending stakeholder requirements, workflows, and functionalities for both Microsoft Dynamics CRM and Microsoft Dynamics 365 Business Central. Your extensive expertise in Dynamics 365 online and Power Platform will be essential in delivering customizations, leading workshops, and implementing solutions that enhance business operations.
This position calls for a proactive individual capable of managing and refining CRM and Business Central systems, ensuring their effective integration and alignment with the organization’s strategic objectives. If you are passionate about utilizing technology to propel business success and excel in a collaborative setting, we invite you to consider this opportunity.
Key Responsibilities:
- Collaborate with Sales, Marketing, Development, and Finance teams to gather and document business requirements for CRM and Business Central.
- Convert requirements into necessary configurations and customizations for Dynamics 365/Power Platform.
- Customize systems using Dynamics 365/Power Platform configuration, workflow, and SDK tools.
- Design and implement integrations between CRM and other systems, particularly Business Central and HubSpot, ensuring that integrations fulfill business needs.
- Provide clear and concise documentation to all affected teams regarding CRM and Business Central processes and modifications.
- Identify innovative solutions to meet business requirements and enhance system functionalities.
- Facilitate ongoing cross-functional team reviews on processes and optimizations for both CRM and Business Central.
- Engage with stakeholders, both internally and externally, to deliver tailored solutions.
- Research, comprehend, and remain updated on CRM and Business Central best practices.
- Test and promote modifications to the production environment, ensuring system integrity and performance.
- Manage and assess modifications, measuring success, identifying enhancements, and communicating with key stakeholders.
- Create and maintain relevant documentation regarding CRM and Business Central processes and customizations.
Ideal Candidate Profile:
- Extensive knowledge of Microsoft Dynamics 365/Power Apps/Power Automate.
- 3+ years of experience in customizing Dynamics 365 and serving as an administrator/customizer.
- Experience in CRM integration projects (Business Central, HubSpot, and others).
- Hands-on knowledge of Microsoft Dynamics 365 Business Central, including customization and integration capabilities.
- Strong analytical skills with the ability to research and learn independently.
- Experience in system and acceptance testing.
- Excellent interpersonal and communication/presentation skills.
- Ability to work collaboratively and cooperatively within a team and with all stakeholders.
- Ability to effectively communicate technical concepts to developers and translate information into business capabilities with Business Analysts.
- Proven ability to initiate change when opportunities for improvement are identified; you propose ideas and take initiatives when appropriate.
Preferred Qualifications:
- Knowledge of data modeling and relational database systems.
- Proven experience with Power BI.
- Bachelor's degree in information technology/computer science or equivalent.
- In-depth knowledge of Excel (reports and analytics).
- Familiarity with Jet Reports.
Why Choose PressReader?
PressReader offers a hybrid work environment that balances the flexibility of remote work with opportunities for collaboration and connection. We are committed to providing a competitive compensation package, including a comprehensive health, dental, and vision benefit plan; paid vacation days; health and wellness days; professional training reimbursements; and a fitness subsidy, among other benefits.
We appreciate the interest of all candidates. Only those legally eligible to work in Canada will be contacted for this position.
If you feel that you may not meet every requirement listed, we still encourage you to apply. We are dedicated to fostering an equitable, inclusive, and diverse workplace and welcome applicants of all backgrounds.
To apply, please submit your resume and a cover letter detailing your suitability for this role.
This is an excellent opportunity for the right candidate.
We look forward to meeting you.
