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Senior Operations Consultant

2 months ago

Burlington, Ontario, Canada TransUnion LLC Full time
About the Role

We are seeking a highly skilled and experienced Senior Consultant to join our Consumer Operations team at TransUnion LLC. As a key member of our team, you will play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Conduct research and analysis to support business decision-making and strategic delivery.
  • Work with cross-functional teams to identify operational challenges and opportunities for improvement.
  • Provide insights and analysis on emerging risks, organizational performance, and business process opportunities.
  • Support the COO in managing their schedule and meetings.
  • Provide effective meeting support, including preparing materials and drafting key follow-up action items.
  • Assist with managing key corporate-wide projects and top organizational priorities.
Customer Experience and Success Management
  • Develop and execute project roadmaps and help the team prioritize initiatives with stakeholder input.
  • Understand end-user workflows and align stakeholders on workflow requirements.
  • Innovate new concepts and solutions to drive customer satisfaction.
  • Establish and maintain strong relationships with internal and external partners and stakeholders.
  • Define framework processes, linkages, critical success factors, and performance measures.
Requirements
  • 5+ years of experience in operations management or a related field.
  • Excellent project management, organizational, and time management skills.
  • Excellent verbal and written communication skills.
  • Problem-solving skills, including identifying critical aspects of a problem and guiding business-focused solutions.
  • Flexibility and adaptability in adjusting to changing priorities and conditions.
About TransUnion LLC

TransUnion LLC is a trusted provider of global information solutions, dedicated to helping people make better and smarter decisions. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships.