Overnight Guest Services Coordinator
4 weeks ago
Night Auditor
Silver Hotel Group is in search of a meticulous and passionate Night Auditor to enhance our team. As the primary contact during the night hours, your role will involve delivering outstanding service to our guests, managing check-in and check-out operations, and safeguarding the privacy and security of our clientele.
Key Responsibilities
- Greet and welcome guests, facilitating check-in and check-out processes
- Address guest inquiries and provide assistance in a courteous manner
- Manage incoming calls and coordinate reservations
- Follow cash handling protocols and adhere to company policies
- Conduct night audit tasks and reconcile revenue accounts
- Quickly resolve guest requests and ensure follow-up on any concerns
Requirements
- Strong commitment to customer service and attention to detail
- Organized and capable of thriving in a fast-paced environment
- Proficient in computer usage and basic accounting principles
- Exceptional written and verbal communication skills
- Ability to perform under pressure and work independently
- Familiarity with OPERA PMS is advantageous
- Willingness to work evening and overnight shifts, including weekends and holidays
About Us
Become a part of our vibrant team at Silver Hotel Group, where we prioritize excellence. We provide opportunities for professional development, a lively work atmosphere, and a range of benefits including educational reimbursement, wellness incentives, and discounts on hotel stays.
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