Overnight Guest Services Coordinator

4 weeks ago


Montreal, Quebec, Canada Silver Hotel Group Full time

Night Auditor

Silver Hotel Group is in search of a meticulous and passionate Night Auditor to enhance our team. As the primary contact during the night hours, your role will involve delivering outstanding service to our guests, managing check-in and check-out operations, and safeguarding the privacy and security of our clientele.

Key Responsibilities

  • Greet and welcome guests, facilitating check-in and check-out processes
  • Address guest inquiries and provide assistance in a courteous manner
  • Manage incoming calls and coordinate reservations
  • Follow cash handling protocols and adhere to company policies
  • Conduct night audit tasks and reconcile revenue accounts
  • Quickly resolve guest requests and ensure follow-up on any concerns

Requirements

  • Strong commitment to customer service and attention to detail
  • Organized and capable of thriving in a fast-paced environment
  • Proficient in computer usage and basic accounting principles
  • Exceptional written and verbal communication skills
  • Ability to perform under pressure and work independently
  • Familiarity with OPERA PMS is advantageous
  • Willingness to work evening and overnight shifts, including weekends and holidays

About Us

Become a part of our vibrant team at Silver Hotel Group, where we prioritize excellence. We provide opportunities for professional development, a lively work atmosphere, and a range of benefits including educational reimbursement, wellness incentives, and discounts on hotel stays.



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