Pet Care Team Lead
3 weeks ago
About Us
Pet Valu is a leading retail operation in North America dedicated to providing families with food and supplies for their pets. Our company is committed to helping local pets in need and partners with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.
Our Mission
At Pet Valu, we strive to be Pet Experts and pet lovers, too. We aim to deliver world-class service to all customers and help pet parents find the right nutrition and solutions for their pets.
Job Overview
The Assistant Store Manager will coach and develop the store team to deliver exceptional customer service and help pet parents find the right products for their pets. This role is part of a team of passionate Pet Experts who are dedicated to helping pet parents every day.
Key Responsibilities
- Ensure all customer service standards are met by staff and maintain courteous relationships within the community.
- Manage a team of employees, including recruiting, scheduling, training, day-to-day assignment of tasks, supervision, and coaching.
- Ensure all staff adhere to operational standards and procedures set by the corporate operations level.
- Coordinate order placements, maintain inventory, and ensure store audits and safety audits are completed.
- Coordinate efforts of store staff to achieve targeted business results.
- Perform other duties and tasks as required.
Requirements
- Minimum of 2 years of customer service and retail store management experience.
- Enthusiasm for learning and growth in the pet care industry.
- Possess an outgoing and friendly personality with strong customer service skills.
- Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
- Ability to have reliable means of transportation to and from the store.
- Capacity for understanding inter-team conflicts and escalating when necessary.
- Working knowledge of POS system.
- Ability to lift 50lbs repetitively.
- Industry experience is an asset.
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