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Care Coordinator

2 months ago


Quinte West, Ontario, Canada pt Health Full time
Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Lifemark - PhysioHouse Trenton.

About the Role

This is a permanent full-time position that requires the ability to work up to 6:30 pm on Tuesdays and Thursdays with a later start on those days. The successful candidate will be responsible for providing exceptional customer service, coordinating patient intake, and maintaining accurate medical records.

Key Responsibilities
  • Answer telephone calls and greet patients and visitors upon arrival
  • Coordinate patient scheduling and maintain accurate medical records
  • Collect payment at the time of service
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Provide administrative support to the Care Coordinator Manager and Clinic Director
What We Offer

We offer a competitive compensation package, excellent benefits, and opportunities for professional growth and development. Our team is dedicated to providing exceptional patient care, and we are looking for someone who shares our commitment to excellence.

Qualifications
  • High School Diploma, G.E.D. or equivalent
  • Excellent customer service skills and telephone etiquette
  • A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment
  • Excellent English communication and interpersonal skills
  • Computer savvy and data entry skills in a physiotherapy clinic setting
Why Lifemark?

Lifemark is a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization. We are dedicated to providing exceptional patient care and are committed to our core values of simplicity, trust, and excellence.