Group Sales Professional

2 months ago

Calgary, Alberta, Canada Marriott International Full time

Job Summary

As a key member of the Marriott International team, the Group Sales Executive plays a vital role in driving revenue growth and delivering exceptional customer experiences. This dynamic professional will be responsible for handling customer inquiries, acting as the on-property liaison for group sales, and contracting and closing group business.

Key Responsibilities

  • Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales.
  • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
  • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
  • Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.
  • Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
  • Develops group sales revenue and operation budgets, and provides forecasting reports.
  • Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
  • Assists with selling, implementation, and follow-through of group sales promotions.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
  • Provides accurate, complete, and effective turnover to Event Management.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Conducts site inspections, as required.
  • Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
  • Executes and supports the operational aspects of business booked, including generating proposal, writing contract, customer correspondence.
  • Participates in and practices daily service basics of the brand.
  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high-level service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Requirements

  • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
  • Preferred: Large group sales experience.

Salary Range

$76,000 to $103,000 annually.

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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