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Medical Clinic Front Desk Representative

2 months ago

Calgary, Alberta, Canada NEXA Dental Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Clinic Front Desk Representative to join our team at NEXA Dental. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Front Desk Operations
    • Greets patients and visitors, directing them to the appropriate area or contact.
    • Provides basic information to clients and the public, ensuring a positive and welcoming experience.
    • Obtains and processes necessary information to deliver excellent customer service.
  • Administrative Support
    • Orders office supplies and maintains a well-stocked and organized front desk area.
    • Records and relays important information to patients and healthcare staff.
    • Schedules and confirms appointments, ensuring seamless communication.
    • Processes payments and maintains accurate financial records.
    • Performs various clerical duties, including filing, sorting, and distributing mail.
    • Answers telephone calls and relays messages to the appropriate staff member.
    • Calculates billing charges and ensures accurate financial transactions.
  • Work Environment
    • Works in a fast-paced medical office environment, prioritizing tasks and managing multiple responsibilities.
    • Collaborates with healthcare staff to ensure seamless patient care and administrative support.
    • Adheres to NEXA Dental's policies and procedures, maintaining confidentiality and discretion when handling sensitive patient information.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train for the role.
  • Willing to relocate.
  • Relocation costs covered by employer.
  • Work Language: English.
  • Hours: 40 hours per week.